Aja Nurse Jobarteh

Aja Nurse Jobarteh is a dedicated and results-driven professional with over four years of experience in customer service, sales, administration, and IT instruction. She is known for her ability to enhance customer experiences, consistently achieving a 95% satisfaction rate. A natural team player, Aja thrives in collaborative environments and is highly skilled in problem-solving, communication, and multitasking.

Her technical expertise spans various operating systems, applications, and cloud-based solutions, making her a valuable asset in IT support roles. Fluent in English, Wolof, and Mandinka, with improving proficiency in French, she brings a multicultural perspective to her work.

Aja's educational background includes a Bachelor's in Community Public Affairs and Policy Studies at Concordia University, alongside certifications in IT support and education. Her work experience covers roles such as customer service representative, communication officer, classroom teacher, administrative assistant, sales associate, and IT instructor. Each position highlights her adaptability, leadership, and commitment to excellence.

She has consistently demonstrated strong analytical abilities, efficiency, and professionalism, contributing to business growth and positive client interactions. Aja is passionate about learning and improving, making her an asset to any organization that values innovation and customer satisfaction.

Aja Nurse Jobarteh has a diverse professional background spanning customer service, sales, administration, education, and IT support. She has over four years of experience delivering high-quality customer interactions, achieving a 95% satisfaction rate, and contributing to business growth. Her technical expertise includes troubleshooting software and hardware issues, configuring computer systems, and supporting cloud-based solutions.

Her career includes roles such as a customer service representative, communication officer, classroom teacher, administrative assistant, sales associate, and IT instructor. Through these positions, she has honed her ability to provide exceptional service, streamline operations, and foster relationships. With strong communication skills and multilingual proficiency in English, Wolof, and Mandinka—alongside improving French—she thrives in diverse and collaborative environments.

Aja’s strengths lie in problem-solving, multitasking, and building connections, making her a valuable asset in customer-facing and administrative roles. She is passionate about continuous learning and leveraging technology to improve efficiency and user experiences.

Aja Nurse Jobarteh holds a Bachelor's in Community Public Affairs and Policy Studies  from Concordia University, currently pursuing her studies from 2023 to 2026. Additionally, she has completed the Google IT Support Professional Certificate through NPower Canada, a rigorous 14-week program offering hands-on experience in IT fundamentals, troubleshooting, and technical support.

Her academic journey also includes an Advanced Diploma in Education, specializing in English Language, Social, and Environmental Studies, from The Gambia College. Further strengthening her technical background, she earned a Certificate and Diploma in Information Technology from Lasting Solution Institute of Management and Technology in The Gambia.

These qualifications showcase her expertise in IT support, customer service, and education, making her highly versatile in administrative and technical roles. Her continuous learning mindset and interdisciplinary knowledge equip her to excel in diverse professional environments.