AJAY CHOUDHARY

A positive, results-oriented business professional that successfully utilises strong customer service skills to deliver measurable results. Adaptable to a diverse and fast-paced environment and continuously provide team members with support to exceed expectations. Seeking a challenging role in a dynamic environment where client service experience will add value to the amazon immediate and long-term goals.

Flexible, professional and courteous – able to establish rapport easily with clients

Problem solver, Critical thinker, Courteous & Humble

Proven ability to manage multiple priorities

Self-motivated professional who works effectively in both individual and team

Ability to prioritise goals, and meet deadlines without sacrificing quality

Experienced in dealing with confidential and sensitive material

Adaptable to diverse and fast paced environments Adhere to Policies & Procedures

Mar 2020 - Present

SENIOR LENDING ASSOCIATE

BMO FINANCIAL GROUP, MISSISSAUGA

•Probing to understand customer needs and provides advice related to personal banking, credit card, lending & home financing in the best interests of the customer.

•Managing all transactional outcomes of customer calls

•Deescalating complex or unresolved customer situations as required.

•Performing any required documentation to ensure customer's requests are accurately processed.

•Maintaining current knowledge of personal banking, credit card, lending & home financing industries, practices, and trends and integrates into customer conversations in a professional manner.

•Process, Redeem and Re-invest Investments RRSP's & TFSA's for Everyday Banking Customers.

Jan 2014 - Mar 2020

Sep 2010 - Jan 2014

•Handling incoming calls in an informed, professional, and efficient manner.

•Staying abreast of consumer needs, industry trends, best practices, and the regulatory environment as it relates to the products and services provided.

•Maintaining the confidentiality of customer and Bank information.

•Identifying and reports suspicious patterns of activity that are suspected to be related to money laundering.

•Adhering to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.

•Making credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.

•Using authorized credit qualifications as needed to fulfill customer requests.

•Completing complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

•Analyzing issues and determines next steps.

PERSONAL BANKING ASSOCIATE

BMO Bank of Montreal, NACCC, Mississauga, ON

•Process, Redeem and Re-invest Investments for Everyday Banking Customers.

•Password reset qualified for Everyday Banking and Commercial Banking.

•Identify opportunities to make qualified referrals to other groups within the NACCC as identified within the NACCC to ensure that client needs are met.

•Follow all BMO policies and procedures during customer calls in order to minimize risk to the business and provide the customer with appropriate information as per established regulations. Perform any required documentation after the call is completed to ensure an accurate processing of any client request.

•Maintain current knowledge of the banking & cards industries, practices and trends and integrate into client conversations in a professional manner.

•Use applicable technology and tools to facilitate an effective conversation with the customer and drive appropriate customer experience, financial performance and financial results.

•Integrate marketing promotions and programs into the customer conversation where appropriate to demonstrate added value to the customer, completing any necessary administration, as appropriate

CUSTOMER SERVICE ASSOCIATE

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Refer unresolved customer grievances to designated departments for further investigation.

•Contact customers to respond to inquiries or to notify them of claiminvestigation results or any planned adjustments.

•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

•Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

•Solicit sales of new or additional services or products.

D.A.V. COLLEGE, PUNJAB UNIVERSITY

Chandigarh Completed coursework towards Bachelors of Liberal Arts