Akshata Valmeeki

A technology operations analyst with 3 years and 9 months of experience providing effective technology solutions. Demonstrated technical proficiency and outstanding analytical skills. Skilled in collaborating with stakeholders to achieve desired outcomes. Dedicated to enhancing organizational performance

Tech Operations Analyst                                                                                                    June 2021 – October 2022

Wells Fargo | Bengaluru (Bangalore), KA 

• Strong technical proficiency and exceptional problem-solving skills, with a proven track record of troubleshooting technical issues.
• Adept at collaborating with stakeholders and focused on delivering results, committed to continuously improving organizational performance.
• Exhibited exceptional leadership aptitude through the successful oversight of projects from initiation to completion.
• Demonstrated proficiency in utilizing contemporary technology and software tools.
• Adopted a dynamic approach to project management, adapting to the changing needs of each project.
• Collaborated in team projects, displaying strong teamwork and communication skills.
• Ability in troubleshooting PulseSecure connections and MS Office applications, including Skype, MS Teams, Excel, and Office
• Offered on-demand support for Securedoc/Winmagic Encryption and Checkpoint Full Disk Encryption recovery, efficiently resolving network concerns and technical difficulties with the equipment.
• Performed software installations, and OS upgrades, and maintained systems documentation, improving data accessibility.
• Conducted root cause analyses on performance incidents and implemented customized solutions to reduce service disruptions by 60%
• Monitored systems for inefficiencies and malfunctions, resolving 500+ issues per month, increasing uptime by 45%
• Analyzed data to identify trends and recurring system errors, improving operational stability by 80%
• Installed secure connectivity in 90+ remote active systems, improving user access time by 20%
• Reorganized archives to improve storage efficiency rate.
• Troubleshoot 200+ PulseSecure connection issues, optimizing user experience.
• Expertly diagnosed and resolved over 80 PulseSecure connections and MS Office application issues daily, increasing system uptime by 40%
• Aided in the implementation and training of various technologies, improving user satisfaction feedback by 20%
• Demonstrated flexibility and swift problem-solving skills to meet business needs, completing troubleshooting activities 30% quicker than set goals.
• Demonstrates a basic understanding of Microsoft Azure fundamentals and SQL, including experience in creating and configuring virtual machines, managing storage, and executing SQL queries.

IT Helpdesk Remote Support Engineer                                                                          January 2019 – June 2021

LTI | Bengaluru (Bangalore), KA 

• Responded to client IT support requests and supplied technical support on-call or remotely.
• Utilized the ServiceNow tool to effectively manage incidents, resulting in a customer satisfaction rate of 98% for the provided services and solutions.
• Demonstrated proficiency in supporting AVPs and senior-level management.
• Possessed expertise in troubleshooting MS Office applications, including Skype, MS Teams, Excel, Office, and OneDrive
• Delivered comprehensive support for the Active Directory system, including the creation and modification of users, administration of distribution lists, and resolution of intricate mobile and VPN challenges.
• Enhanced cross-functional team communication by establishing and regularly updating a comprehensive active directory distribution list comprising over 300 contacts.
• Facilitated the seamless transition of 500+ users into the new active directory environment through effective user access controls.
• Increased overall uptime by 30% by optimizing system stability for over one hundred users.
• Achieved a 90% resolution rate for issues without escalation by providing step-by-step instructions within 10 minutes of contact time.
• Improved customer satisfaction ratings by 30% through technical support assistance.
• Developed technical documentation and SOPs for current trend issues.
• Efficiently administered Cisco WebEx accounts for clients and rendered technical support as needed.
• Furnished on-call support for McAfee ePolicy Orchestrator and Bit locker Encryption.
• Conducted the oversight of the Skype for Business server access console and facilitated the enabling/disabling of access for local users.
• Assisted in creating new employee accounts in AD, mapping their mail, and enabling Multi-Factor Authentication
• Efficiently managed distribution lists within the O365 Exchange Admin Center and smoothly terminated access for individuals who have departed the organization.
• Created FTP accounts for clients to share project-related data.
• Quickly learned new skills to improve efficiency and productivity.
• Demonstrated respect, friendliness, and willingness to help with all daily duties.
• Worked flexible hours, including nights, weekends, and holidays.
• Troubleshoot and resolved ~450 technical inquiries with a 97% resolution rate.
• Delivered a 170% improvement in call handling efficiency by creating 10+ Standard Operating Procedures (SOPs)
• Established a user-friendly environment by constructing SharePoint paths for effective data management and retrieval.

College Diploma – Electronics & Communication Engineering                                                                 

B.V.V.S Polytechnic College (Autonomous), Bagalkot