Akshita Patel

I am experienced restaurant manager with 5 years of experience working with teams and customer service. I enjoy working with teams even in office environment. I love to socialize and make friends. My goal to improve my self more and more.

Assistant Restaurant General Manager, 03/2022 - 11/2022 Dairy Queen Grill & Chill – Indian Head, SK

• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards. 
• Verified prepared food met standards for quality and quantity before serving to customers.
• Analyzed daily sales figures and developed strategies to increase sales.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Managed team of up 24 restaurant staff, maintaining exceptional customer service and quality standards.

Restaurant Supervisor, 09/2020 - 03/2022 SUBWAY®Restaurants – Indian Head, SK

• Hired, trained and mentored staff to meet and exceed high quality standards.
• Controlled food costs and managed inventory.
  Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Conducted weekly and monthly staff meetings to review performance and discuss upcoming events. 
• Coordinated kitchen activities with front-of-house staff for seamless and service.
• Maintained impressive 80% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
   

Customer Service Representative, 02/2020 - 09/2020 KFC Restaurant – Regina, SK

• Utilized customer service software to manage interactions and track customer satisfaction.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
  Followed up with customers about resolved issues to maintain high standards of customer service.
   

Crew Member, 08/2019 - 12/2019 Booster Juice – Scarborough, ON

• Packaged menu items into bags or trays and placed drink orders into carriers.
• Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
• Provided excellent customer service by greeting customers and meeting quality expectations. 

Took orders, prepared meals, and collected payments.

Crew Member, 04/2018 - 07/2019 Burger King – London, ON

• Operated cash register to ring up final bill and process various forms of payment.
•  Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Kept food preparation area, equipment, and utensils clean and sanitary.
  Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Diploma in Business: General Business, 04/2019 Fanshawe College - London, ON