Alberto M. Suarez

I’m Alberto M. Suarez, a dedicated IT Support Specialist with over 2 years of experience providing both onsite and remote workstation support. Skilled in Windows 10/11 troubleshooting, hardware/software diagnostics, and user training, I bring a strong background in customer service and technical documentation.

Certified in CompTIA Security+, IBM Cybersecurity Fundamentals, and Fortinet technologies, I combine technical expertise with a client-focused approach. My professional journey includes deskside consulting at Miles IT, cybersecurity internship experience at Pamten Inc., and logistics/customer service at FedEx Supply Chain.

I’m passionate about solving complex IT challenges, supporting diverse teams, and continuously learning new technologies. Bilingual in English and Spanish, I thrive in fast-paced environments where adaptability and clear communication are key.

I am a dedicated IT Support Specialist with over 2 years of hands-on experience providing both onsite and remote workstation support. My expertise spans Windows 10/11 troubleshooting, hardware/software diagnostics, Microsoft 365, and network basics, with a strong emphasis on clear documentation and client-focused communication.

• At Miles IT (Toronto), I deliver On-Site support, handling Tier 1 & Tier 2 issues, and professional client interactions.
• During your cybersecurity internship at Pamten Inc. (Mississauga), you gained practical exposure to endpoint monitoring, vulnerability scanning, disaster recovery simulations, remote user support, Azure and Cloudflare website migrations, NIST 800-53 and CMC 2.0 frameworks, Systems and App updates, created procedures and user training documentations.
• At FedEx Supply Chain (Brampton), you built a foundation in logistics, customer service, and workflow optimization—skills that translate into strong organizational and multitasking abilities in IT environments.

I hold a Network Technician Diploma and multiple certifications, including CompTIA Security+, IBM Cybersecurity Fundamentals, and Fortinet FortiGate Operator, demonstrating my commitment to continuous learning and technical excellence.

I speak (English/Spanish), with the ability to provide technical support in both languages.

• Cybersecurity Certifications (2022–2025)
• CompTIA Security+ CE (2025) – Industry-standard credential validating core security skills.
• IBM Cybersecurity Fundamentals (2024) – Focused on threat detection, risk management, and secure system practices.
• Fortinet Certified Associate Cybersecurity & FortiGate 7.4 Operator (2024) – Specialized in firewall operations, endpoint protection, and network security.
• Cybersecurity for Business (CodeRed, 2022) – Practical training in protecting enterprise systems.
• Insider Threat Awareness / CUI Training (2022) – Strengthened awareness of compliance and data protection.