Alegria Ordinario

Dedicated professional with Bachelor’s degree and Diploma equipped with several years of Human Resources, Administrative and Customer Service skills and open for a challenging role that will allow the use and growth of administrative skills, interpersonal and communication abilities for the fulfilment of career advancement and be able to contribute to the mission and objective of an organization.

WellFort Community Health Services, Brampton, ON                                                                                  2021 to Present                                                                                                           

HR Administrative Assistant

• Support the entire recruitment process by assisting CEO, Director, hiring managers, applicants and new hires.
• Process screening, scheduling of interviews, employment reference and background check.
• Facilitate Job postings to internal and external site and assist in Job description.
• Track HR documents and make sure that all documents are submitted by employees, new hires and filled accordingly.
• Maintain employee’s personal and employment information by entering and updating changes in HR tracker and file folder.
• Prepares contracts, letters, change forms, communications and other requested HR forms.
• Maintain HR files to accreditation standards, best practices and agency standards.
• Ensures timely response to questions from hiring managers, applicants and new hires.
• Prepares materials for employee pre and post onboarding.
• Assists in the orientation and on-boarding process.
• Process benefit administration to employees and other HR requirements for filing.
• Facilitate background check, licenses renewal and training requirements
• Prepares alarm, parking pass and access card.
• Provide general support to HR department.
• Prepare requirements for student placements
• File all employees documents and other HR forms
• Process other administrative duties as required.

Contact Point 360, Mississauga, ON                                                                                                                                                            2018 to 2021

Customer Service Care

• Receiving inbound calls from customers requesting service calls for their HVAC Protection Plan, Rental Water Heater,

      Maintenance and Repair including Plumbing, Electricity, Duct Cleaning, Appliance issues

• Assist customer in scheduling technicians including request, billing, and complaints using Taliesin, Clarify, Debe and Doculink  Update customer information and Offer/upsell new HVAC plan enrollment
• Processed Smarter Home products for installations, repairs, enrollment and other inquiries.
• Respond to customer inquiry such as billing, protection plan, pricing and service. 
• Communicates with different departments for  customer concerns and inquiries
• Delivers professional and excellent customer service at all times.

Benelux Tek Group, Mississauga, ON                                                                                                                                                           2017 - 2018   

Recruiter and HR Talent Partner

• Responsible to review and screen candidate resumes and qualifications for posted positions
• Source leads and screen professionals through Job boards PCR application and LinkedIn Recruiter
• Design and implement recruiting strategies
• Scheduled interviews with potential candidates, send email confirmations, and set up of interview rooms
• Responsible to greet candidates and receives required documents for eligibility on position
• Draft and prepares communication for external use
• Communicate with Clients for job availability placement including job information
• Trained Human Resource Interns and newly hired employees with company staffing procedures
• Administrative work to include data entry, scanning, photo copying and filing
• Performed recruitment functions including interviewing, as well as providing detailed feedback with respect to recommendations for candidate placement
• Preparation for recommendation of employment  details as well as client quotes and job description
• Maintain client files and candidate database and perform other administrative duties

City of Brampton - Planning and Development Services, Brampton, ON                                                                                             2013 - 2014                                                                        

Office Clerk/Receptionist   (Contract Position)

• Assisted with file updates and document filing.  Organization of Heritage, Reference and Registered files
• Preparation of minor variance applications with utilization of Plan Trak
• Assist client with answering inquiries and forwarding concerns to proper authorities
• Responsible to assist with mailroom duties for both incoming and outgoing mail
• Validation of construction plans and designs by stamping dates on incoming and outgoing documents

City of Brampton – Works and Transportation Department, Brampton, ON                                                                                       2011 - 2012                                                                        

Customer Service Representative/Administrative Clerk   (Contract Position)     

• Creation, coding, and sorting of documents to be filed utilizing Versatile Database system
• Provided excellent customer service to the residents of Brampton answering inquiries, complaints and requests then logging information with utilization of the Hansen database system
• Responsible to send and dispatch communications and requests

City of Brampton – Building and Property Management, Brampton, ON                                                                                                         2011                                                                                                                                                

Clerk, Energy Management   (Contract Position)

• Data Entry of Hydro, Gas, and Water Bill charges utilizing the Utility Manager Pro database system
• Researched site information for data analysis and reports from Utility Manager Pro
• Assorted general ledger accounts numerically and filed to respective folders

City of Brampton – Buildings and Property Management, Brampton, ON                                                                                                        2011                                                                                                                          

Office Clerk, Business Planning   (Contract Position)

• Audited reports for payroll purposes using the PeopleSoft HRMS application
• Updated records and reports utilizing the Security Invoice database system
• Creation of various spreadsheets in order to reconcile both hours and costs to city department

Just Energy, Mississauga, ON                                                                                                                                                                                        2006 – 2010

Customer Service Representative 

• Responsible for outbound calls top follow up with registrations for the program
• Received incoming calls to assist clients with inquiries, complaints, and educational questions
• Provided accurate information on benefits and features of the program
• Ensured positive results through sales promotion and sales retention
• Identified customer needs in order to enhance possible business opportunities

Fun for Life Travel Club International, Mississauga, ON                                                                                                                                      2006                                                                                                                                                                                    

Marketing Customer Service

Armed Forces of the Philippines Medical Centre, Philippines                                                                                                                 1986 - 2005                                           

Personnel and Recruitment officer 

Trios College, Brampton, ON                                                                                                                                                                           2016 - 2017                                                     

Business Administration Diploma (Human Resources and Marketing Application Specialist)

Graduated with Award Distinct Honours

World Education Services (W.E.S.) 3rd Year University                                                                                                                                   Canadian Credential Evaluation Authentication

Bachelor of Science in Business Administration, Major in Management - Degree (Philippines)     

Microsoft Application (St. Gabriel Adult Learning Centre)                                                                                                                       2010 - 2011