Ali Ayan Ali

Hello , 

Currently enrolled in a full-time university program specializing in Global Studies will be graduating April 2023. I have a strong understanding of communications theories and practices. With my exceptional writing skills, attention to detail, and ability to work collaboratively in a team environment.

Instructure Canada (DMAF Team)

Junior Analyst (Student)                                                    September 2022 – December 2022

• Conduct research on infrastructure assets and supported the development of an asset compendium 
• Locate each contribution agreement project description and project objective into an excel sheet 
• Data entry
• Input Information into drafting contribution agreement and reviewing it
• Support information management of project documents by creating shortcuts to original files within GCDocs

Instructure Canada (Legacy Team)

Junior Analyst (Student)                                                         January 2022 – September 2022

• Review and extract findings and recommendations captured from previously recorded audits
• Extract list in Investing Canada Infrastructure Program recipient audit information about roles & responsibilities
• Support creation of final internal report on Provincial-Territorial Base Funding Program
• Develop a data set of the official project listings from all regional FINAL reports under the Provincial-Territorial Base Funding Program. 
• Extract clauses from terms and conditions for legacy programs on eligible and ineligible costs for land, buildings and real estate

Canada Revenue Agency 

Helpdesk Support (Student)                                                 May 2021 – Sep 2021

• Performed a variety of network problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems
• Performed initial problem analysis and triage problem to other appropriate staff when appropriate.
• Maintained liaison with network users and technical staff to communicate the status of problem resolution to network users, log and track requests for assistance.
•  Developed, implemented, and participated in the preparation of procedure manuals and documentation for help desk use; conduct periodic user satisfaction surveys and track user problem trends; make recommendations for improvements to the network systems and create reports based on information provided from user surveys and trends.
•  Developed, implemented, and participated in the distribution of network related information to users to include information such as help desk procedures and network handbooks.
• Participated in the development of a comprehensive training plan for help desk procedures; assist in training personnel providing backup coverage.
• Participated in on-site installations of network systems for users.
• Delivered strategic and logical technical solutions to users on reported problems with additional software such as MS Office 2010 Suite 
• Provided guidance and technical support to customers using all support Windows platforms from Windows XP to Windows 7 and Mac platforms 
• Used Assyst ticketing system to log all steps taking in technical problem resolution tickets.
•  Used GCDocs as records management tool for electronic filing.

City of Ottawa 

Program Leader                                                              June 2015 – March 2020

• Responsible for the coordination of recreation, arts, aquatics or sports programs for preschoolers, children and youth during the summer months. The programs may take place indoors, outdoors, in one location or a variety of locations. Daily supervision of staff, volunteers and Leaders in Training.
• To ensure participants have a safe and enjoyable camp experience
•  Understanding the developmental and recreational needs of children.
• Applicable City of Ottawa Recreation & Culture policies and procedures. 
•  City of Ottawa cash handling procedures. 
•  Possessed the training, experience and knowledge to organize the work and its performance.
•  Familiarized with all applicable health and safety legislation, had knowledge of any potential or actual danger to health or safety in the work place, and had knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

University of Ottawa 2019-2023 (economic and global studies)