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St. John's
Ali Shafiei Handjani

Ali Shafiei Handjani

Retail Assistant Manager- Office Engineer

Customer Service / Support

St. John's, Newfoundland and Labrador

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About Ali Shafiei Handjani:

A hard-working and responsible professional with knowledge of buyer awareness, distribution management, and computer skills. Experienced in problem-solving, customer service, and time management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for creative thinking by my peers, I can be relied upon to help your company achieve its goals.

Experience

-Technical Office Engineer Abadgaran Eghlim Pasargad, Tehran, Tehran Oct 2019 - Nov 2022 

-✓ Retail Assistant Manager Novin Leather, Tehran, Tehran, Jun 2018 - Jul 2019

 • Led a team of multiple employees, providing guidance, training, and support to ensure exceptional customer service and increased sales. 

• Implemented effective sales strategies and achieved monthly sales targets 

• Managed store operations, including inventory control, cash handling, and opening/closing procedures, ensuring compliance with company policies. 

• Conducted regular performance evaluations and provided constructive feedback to staff members to drive improvement and maintain a high-performing team.

-✓ Retail Sales Associate Novin Leather, Tehran, Tehran May 2016 - Apr 2018 • Located merchandise on racks or shelves and delivered to customers. 

• Used POS system to process sales and refund transactions. 

• Explained store policies and directed escalated complaints to management for resolution. 

• Explained products and services to help customers make informed decisions. 

• Received and processed online orders for shipment or store pick-up. 

• Arranged and displayed merchandise to promote sales. 

• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Education

Master Of Science (M.S.) In Environmental Engineering Candidate Memorial University of Newfoundland, St.John's, NL Expected graduation Sep 2024 

Bachelor Of Science (B.S.) In Civil Engineering Parand Azad University, Parand, Tehran Sep 2018

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