Alicia Teves

• Versatile and experienced professional with a proven track record in managing day-to-day administrative and operational functions across various industries. 
• Demonstrated expertise in project management, streamlining processes, optimizing procedures, and ensuring regulatory compliance, resulting in increased revenue and operational effectiveness.
• Adept at leading and mentoring teams, improving services, and implementing best practice models. 
• Highly analytical with strong data management skills, technical expertise, and a commitment to fostering a positive and collaborative work environment. 
• Thrives in fast-paced environments with excellent organizational, communication, and problem-solving abilities, driving efficiency and achieving strategic goals.

Office Manager
Tailor Made Wellness Clinic
June 2023 – Present
Sherwood Park, AB

• Optimized clinic operations, doubling patient volume within a year through efficient management of daily operations, procurement, scheduling, payroll, and database maintenance.
• Successfully onboarded a medical doctor, overseeing administrative, operational, billing, and legal compliance tasks.
• Enhanced insurance billing processes, boosting revenue and ensuring timely payments.
• Progressively led and developed a team of administrative staff, continually forming and enhancing policies for better and more efficient results.

Business Partner
ABA UKAY Readymade Garments Trading LLC
April 2016 - May 2022
Dubai, UAE

• Managed an online garments business, overseeing daily operations and identifying new revenue opportunities.
• Expanded the team from 4 to 28 staff members, improving efficiency, productivity, and profitability.
• Implemented system solutions and waste-reduction strategies, generating an additional 60% revenue.
• Developed and implemented a comprehensive customer feedback system, resulting in a 20% increase in customer satisfaction and retention rates.

SAP Master Data
Al Futtaim ACE
April 2013 - April 2016
Dubai, UAE

• Led the Central Data Management Team, maintaining the SAP database and generating accurate Purchase Info Records and Pricing.
• Generated detailed reports for Category Managers and the Procurement team, ensuring data accuracy and efficiency in material management.
• Streamlined master data and procurement processes, enhancing efficiency and earning recognition as a Procurement Analyst.
• Conducted cross-functional training sessions to improve team proficiency in SAP.

Procurement Analyst/SAP Team Lead
T. Choitram & Sons LLC
October 2011 - March 2013
Dubai, UAE

• Led the Central Data Management Team, maintaining the SAP database and generating accurate Purchase Info Records and Pricing.
• Generated detailed reports for Category Managers and the Procurement team, ensuring data accuracy and efficiency in material management.
• Streamlined master data and procurement processes, enhancing efficiency and earning recognition as a Procurement Analyst.

Senior Reports Analyst
Sitel
May 2011 - October 2011
Manila, Philippines

• Designed and distributed performance metric reports for offshore accounts, enhancing data accuracy.
• Maintained balanced scorecards and business review reports, ensuring up-to-date performance tracking.
• Analyzed data to identify trends, contributing to strategic decision-making and operational improvements.

SAP Master Data Analyst Level II
Brady Corporation
December 2008 - March 2011
Manila, Philippines

• Developed and implemented SAP solutions across departments, improving operational efficiency and material management.
• Maintained and audited master data, ensuring high accuracy and consistency, and coordinated material specifications updates.
• Collaborated with stakeholders to standardize material naming conventions and improve data integrity.
• Conducted training sessions for team members on SAP best practices, enhancing material coordination and system utilization.

Reports Specialist
Access Worldwide
October 2007 - December 2008
Manila, Philippines

• Entered and tracked materials via SAP, ensuring accurate and timely updates.
• Coordinated the disposition of surplus materials, maintaining efficient inventory levels.
• Communicated status updates on orders and potential changes in material specifications between suppliers and requestors, initiating system updates as needed.
• Collaborated with procurement, planning, and scheduling teams to ensure seamless execution of material coordination tasks and continuous process improvements.

Senior Customer Interaction Officer
Telus International
March 2006 - October 2007
Manila, Philippines

• Maintained and updated client databases, enhancing overall client satisfaction and retention.
• Utilized analytical skills to identify discrepancies, contributing to improved data integrity.
• Collaborated with team members to streamline verification processes, leading to increased efficiency.
• Resolved tenant verification issues promptly, positively impacting client trust and service quality.

Production Manager
Stoneworkart Inc
January 2005 - February 2006
Manila, Philippines

• Directed production processes, ensuring timely delivery and quality standards, reducing delays by 15%.
• Coordinated with buyers, clients, and contractors from PO to post-shipment, boosting client satisfaction.
• Maintained accurate production schedules and material consumption, improving efficiency by 12%.
• Conducted detailed production analysis to optimize material consumption, resulting in a 10% reduction in waste.

Production Manager
Riverdale Fabrics Intl Textile Corp
December 2003 - December 2004
Manila, Philippines

• Enhanced workplace efficiency and productivity by streamlining workflows and processes.
• Led a high-performing team through effective leadership, resulting in improved morale and output.
• Established and enforced production standards, leading to consistent quality and operational improvements.
• Monitored and optimized production operations, driving significant improvements in output and efficiency.

Franchise Manager
Avon Cosmetics Inc
January 1991 - January 2001
Gensan, Philippines

• Led team initiatives, fostering development and identifying new business opportunities.
• Utilized analytical skills to track performance metrics, ensuring continuous improvement.
• Resolved client issues promptly, maintaining high satisfaction rates and loyalty.
• Achieved measurable results in sales growth and team productivity through strategic planning.

Juris Doctor
Mindanao State University

BSC Management
Ramon Magsaysay Memorial College