Allyssa Henderson

•  Customer Service & Support

• Front Desk Operations

• Phone Etiquette

• Cash Handling & POS

• Administrative Experience

• Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Windows & Computer Operations

• Data Entry & Filing

• Typing

• Time Management

• Organizational Skills

• Retail Sales & Merchandising

• Clerical Support

• Accounts Payable

• Event Planning

• Payroll Assistance

• freshworks

Work Experience

Customer Care Representative

Roustan Media Ltd — Brantford, ON

September 2024 – October 2025

• Answered incoming phone calls and responded to customer emails

• Processed mail-in orders, subscription renewals, and returns

• Handled order processing via email and phone

• Deposited renewal cheques and maintained financial accuracy

• Created shipping labels and processed outgoing mail

• Collected and sorted P.O. Box mail

• Scanned and organized documents for internal use

Administrative Assistant

Extendicare — Brantford, ON

April 2024 – September 2024

• Managed incoming phone calls and emails

• Assisted with payroll processing

• Handled monthly billing activities

• Processed payments for bookings

• Provided in-person support to families and guests

Receptionist

John Noble Home — Brantford, ON

March 2023 – May 2024

• Delivered front-desk support for residents, families, and staff

• Assisted with daily administrative and clerical operations

Education

High School Diploma

Assumption College — Brantford, ON

September 2018 – June 2022