Amal Eshnawirah

iam working in the bay since may 2022 

i worked in Walmart as cashier and customer services for 3 years

Summary of Skills and Qualifications
 Over 5 years of customer service experience in a fast-paced work environment
 A highly motivated person with a wide range of background within the Customer Services and Retail Sales industry
 Excellent time management, multi-tasking, and team leadership strategies
 Demonstrated collaborative ethics with the capability to function well a group
 Willing to receive feedback in order to conduct the appropriate action needed
 Available to work multiple shifts (days, evenings, weekends, and holidays)
 Ability to perform operations in a fast‐paced environment with the capability to work independently without supervision
 Poses a strict adherence to all the departmental policies and procedures when processing returns
Retail/Customer Service Skills
 Provided customers with product knowledge to enhance both customer engagement and maximize sales.
 Consistently promoting support and guidance to fellow co-workers through sharing of knowledge and ideas
 Demonstrated customer interactions and assistance as well as the completion of required duties on a continuous run
 Outfitted each guest by suggesting key looks and incorporating the latest trends and current store promotions based on the customer
 Functioned cash register sales transactions quickly and accurately in accordance with established cash control procedures and guidelines.
 Ensured that all returned store items are restocked within the correct product location on the sales floor
 Stocked damaged and defective merchandise in a proper and appropriate area within each department in the store
 Resolved customer concerns in a manner consistent with company policy ensuring good feedback standards
Experience
Habitat for Humanity Restore. Volunteering. Mississauga. Ontario. 2017 to 2020
 Processed cash handling. merchandising and refunding activities
 Provided discounts on various items to each customer
 Placed different prizes into each piece of merchandise
Red Cross. Volunteering. Etobicoke. 2017 to 2018
 Provided food delivery services to residents who are seniors as well as people who carry all sorts of disabilities
 Interacted well with people by using sign language communications
 Took the most serious and necessary actions needed during any case of domestic violence
World of Vision. Volunteering. Mississauga. Ontario. 2017 to 2018
 Wrapped gifts for the children and organize the cards by name and by donors
 Responsible for packaging all types of products that are to be ship abroad
 Assisted all fellow co-employees with displaying Christmas decorations around the office
Emirates Airline; Dubai. Airline Customer Service 2013 to 2016
 Processed customer orders over the phone, while processing interactions with airline guest by ensuring that they have great booking experience
 Provided up to date product knowledge to customers based on needs
 Highly valued in building a solid long-term relationship with all customers to ensure a repeat frame of business

Walmart Milton 2019-2022 

Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions. Bags purchases if needed. Processes return transactions

the bay 2022 still working 

responsible for welcoming customers, maintaining floor appearance, directing customers to goods and operating cash registers. They ensure that their company makes more sales and gets customers products suited to their needs

bachelor in mass communications and public relations (2003-2007)

diploma in travel management (2010-2012) Preston university