Amanda Kemp

Compassionate communicator with 13 years’ experience in customer service, excellent record keeping, proficiency in Microsoft Office Suite software, strong facilitator, event management diploma with attention to time management and organization

Customer Service Skills

• Exceptional communication skills, offering knowledge and support about various programs/services/events 
• Knowledge of communication strategies such as, gold star customer service, stages of change, cognitive behavioral interventions, motivational interviewing, reflective listening, and de-escalation tactics
• Experienced in effective office facilitating, team building practices, conflict resolution, policies and procedures
• Respectful and considerate of clients and co-workers with culturally diverse backgrounds, orientations and abilities

Administration Skills

• Experienced in CATs software, Microsoft suite, Adobe suite, and Google Suite for multiple purposes such as data entry, record keeping, and creative design
• Ability to manage daily operations; schedule/maintain appointments and meetings, record and deposit cheques, create and facilitate webinars, minute taking and inventory
• Perform daily follow up calls with clients, record and maintain client accounts into an organized database
• Arranging and editing letters, memos, reports, and emails while maintaining accuracy in writing, and proofreading 

Soft Skills

• Adaptable and prepared for fluctuating work environments, situations, and people
• Dependable and hardworking, setting goals and concrete timelines to complete numerous tasks in a timely manner
• Exceptional problem solving skills, often able to brainstorm solutions with short time constraints 
• Creative, open minded, and willing to actively pursue learning and researching new effective methods and strategies

George Brown College - Special Event Management (Diploma)                                                                    
September 2013 - May 2015