Amar Rihal

Instigator of action, takes a rigorous and ambitious approach to customer service, generating excitement
through interpersonal communication to deliver the brand promise. Approachable, engaging, and inert
attention to details. Assertive, eloquent, and confident fact-based communicator, acts with integrity to
diligently and drive profit and ensure project success in a volatile market.

D&F BY DESIGN INC.                                                                                    BURLINGTON, ON | 2023-PRESENT  

PROJECT MANAGER / DESIGNER

• Managed residential and commercial projects throughout the full project lifecycle from the planning phase to closeout ensuring client satisfaction and company profitability.
• Used project management tools and project packages to create detailed plans and overviews of the project objectives, budget, and timeline to communicate with clients, trades, and suppliers. 
•  Coordinated and delegated tasks to team members based on their skills, availability, and project requirements, ensuring optimal efficiency and quality.
• Fostered a collaborative and supportive team culture by conducting regular meetings, providing feedback, and resolving conflicts.
• Increased sales of company services by 60% through excellent customer service and by developing strategic partnerships with key suppliers and contractors, expanding the customer base through marketing, and retaining existing clients.
• Designed and managed over twenty-five residential projects, ranging from single-family homes to multi-unit complexes, with budgets up to $1 million.
• Prepared and reviewed architectural drawings, specifications, contracts, and reports, ensuring compliance with codes, standards, and regulations.
• Utilized various software tools, such as AutoCAD, Revit, SketchUp, and Photoshop, to create and present design concepts, renderings, and animations.
• Created and managed the digital marketing and graphic design department through Meta ads, Google ads, and analytics reviews while using Adobe Creative Suite to re-design the company website and frequently create service and style catalogs to distribute to the client base.    

Marble Trend Ltd.                                                                                                       TORONTO, ON| 2021 - 2023  

PROJECT MANAGER / CONSULTANT 

• Established and maintained strong relationships with architects, designers, contractors, and end-users providing them with expert advice, samples, and excellent customer service for various residential, institutional, and commercial projects.
• Managed façade projects from the sales process to tender to completion with coordinated approaches, conflict resolution, and budgetary consciousness.
• Exceeded sales quota by 40% selling over $1.2 million between Q1 2022- Q1 2023 by optimizing sales processes and workflows with ZOHO CRM system, lead generation, and seminars.
• Supplied luxury and innovative surfacing materials, such as sintered stone, marble, granite, and quartzite, to over fifty architectural and interior design firms and projects across the country.
• Negotiated favorable pricing and delivery terms with suppliers and customers, ensuring quality, profitability, and customer satisfaction.
• Conducted market research and analysis to identify emerging trends, customer needs, and competitor activities, and developed new product lines and strategies accordingly.  

Savi Construction Inc.                                                                               MISSISSAUGA/OTTAWA, ON | 2020  

PROJECT MANAGER / DESIGNER

• Engaged in collaborative design approaches to deliver concepts that resonated with clients’ visions for residential renovations.
• Designed and developed architectural drawings and 3D models for various residential and commercial projects using AutoCAD, SketchUp, Vray, and Illustrator.
• Prepared and presented design proposals, reports, and presentations to clients and stakeholders, using effective communication and visualization skills.
• Managed trades, suppliers, contracts, and client relationships to ensure customer satisfaction guarantees and project successes.
• Engaged in on-site construction to gain detailed building knowledge and increase construction skills such as framing, drywalling, painting, tiling, millwork, and more.  

Weedman Lawn Care Services                                                                                OTTAWA, ON | 2018 – 2019  

MARKETING MANAGER

• Developed and executed marketing campaigns and strategies to increase brand awareness, customer acquisition, and retention for Weedman Lawn Care Services.
• Coordinated outside B2C sales generation using CRM software to manage the sales pipeline, track customer interactions, and provide accurate forecasting and reporting.
• Propelled sales by 25% in one year during management tenure through diligence in team performance. 
• Trained new candidates as a Recruitment Manager to ensure company values and operations excellence. 

CARLETON UNIVERSITY: BACHELOR OF ARTS – History & Theory of Architecture

• Completed courses in architectural history, theory, criticism, design, research methods, historic preservation, sustainable design, environmental assessment, and green building gaining a comprehensive and critical understanding of the field.
• Conducted critical research studies and cultural analysis of various sites and districts around the world using archival sources, interviews, and case studies.
• Used methodological approaches to dissect Architectural history to analyze the built environment determining the site relevance, historical significance, cultural heritage, and contribution to Canadian and global architecture and design.
• Produced architectural drawings, renderings, and models intellectualizing interpretations of design principles and theory to formulate evocative, solution-based, conceptualizations of the interactions between spaces, environments, and individuals with function.
• Drafted institutional, residential, and commercial structures by hand and with the use of computer aided drafting and building information modeling software.
  Conducted multiple projects on the adaptive reuse of historic buildings, using BIM and LEED tools, to rebirth historic architecture into contemporary culture.
• Obtained primary and secondary documents for the architectural history archives at the Ottawa Virtual Museum of Architecture (VMAO).

MINOR IN INDUSTRIAL DESIGN

• Designed products for user interaction using hand sketches, Adobe Suite, CAD Software, and prototyping.
• Conducted critical studies using interpretations of design principles and theory to formulate multidisciplinary approaches to humanist product design, graphic design, and exhibition design. 
• Engaged in “design thinking” approaches that focused strongly on visual communication and psycho - socio - economic analyses of targeted demographics to create functional and purpose-driven configurations.