Amber Anthony

I have worked in many different environments and easily adapt to new situations. My experience in retail has helped me develop excellent customer service skills. I have also worked in a factory setting in the past where I experienced being a team leader which required on spot time management. More recent work experience has allowed me to work independently, and has helped me build strong organizational skills. I am personable and get along well with others. I am caring, reliable, hardworking, and dedicated.

EXPERIENCE & ACCOMPLISHMENTS

Customer Service & Conflict Resolution

• Residential cleaning - duties include all aspects of cleaning in a variety of settings and accommodation of client preferences 
• Ensure customer satisfaction, manage customer expectations and resolve any concerns
• Careful attention to detail, time management and organization
• Medical transcription - worked remotely using voice recognition software to effectively transcribe physicians recordings into formal reports and health records

Communication & Team Leadership

• Trained new team members and led assembly line area
• Responsible for quality control
• Communicated safety concerns and other issues to team members and management

Manufacturing, Organization & Quality Assurance

• Set up assembly line with materials, supplies and tools required for production
• Performed minor repairs to products rejected from production assembly line
• Maintained strict adherence to timelines, production quotas and ensured safety processes
• Checked products at different stages of production for visual defects and operated automatic or other testing equipment to ensure product quality

EDUCATION

International Open Academy — Tesol Course

2018, TESOL CERTIFICATE (teaching English as a second language)

Online training included teaching and learning instruction, linguistics, reading, writing, speaking and listening skills to impart to students, as well as lesson planning and classroom management strategies.

Canscribe Career College — Medical Transcription Course

2015, GRADUATION WITH HONORS

Comprehensive 1170-hour online Medical Transcription Course included learning keyboard kinetics, grammar & style, proofreading, editing, medical terminology, human anatomy, disease processes, pharmacology, medical specialties and transcription of over 1000 reports of various types (including history and physical, clinic notes, acute care, discharge summaries, operative notes, and radiology reports).

Prior Education — Includes WHMIS Training and First Aid