AMIR KHAN

As a Senior Design Engineering Consultant at Rogers Communications, I lead multiple projects to design, develop, and enhance processes, systems, and web applications that deliver creative business solutions and improve efficiency and profitability. With over nine years of experience in the telecom sector, I have a proven track record of successfully managing stakeholder expectations, conducting workshops and JAD sessions, and providing post-operations system support and training.

I am passionate about applying my Cisco Certified Network Associate (CCNA) and Scrum Master Certified (SMC) credentials to streamline, automate, and optimize digital customer experiences and telecom functionalities. I am adept at working with agile, scrum, and waterfall methodologies, and collaborating with developers and users to produce requirements and specifications that accurately reflect business needs and are technologically achievable. I am also skilled in developing reports and dashboards, performing data analysis, and solving complex problems.

Experience
Rogers Communications
Business Analyst | Senior Design Engineering Consultant (For SMConsulting Services Inc.)
November 2017 - Present (6 years)
Toronto, Canada Area
Led multiple projects to control, monitor & reinforce all SDLC activities for thedevelopment & enhancement of processes, systems & web apps. DesignedRogers Return System for Cell Phones, Enhanced the Documentum &Remedy Web Applications delivering company creative business solutions toenhance its profit margins and efficiency. Responsible for managing Rogersand various third-party expectations and correlations.
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Rogers Communications
Business Analyst | Process Engineering Consultant (For SBE CanadaLtd.)
November 2013 - September 2017 (3 years 11 months)
Toronto, Canada Area
Streamlined, Enhanced, and developed various aspects of the testing,development, and execution of Web Applications and other TelecomFunctionalities. Designed & implemented various projects for reducing manualoperations like Production Management System Software Development toenhance efficiency and profit through automation. Ensured team compliancewith Rogers through day to day, Monthly / Periodical Meetings, & applied myexpertise of data profiling, data analysis, and writing queries.
PTCL.Official
Business Analyst | QA Engineering Consultant | Telecom Sector
February 2010 - January 2012 (2 years)
Lahore, Pakistan
Created and delivered full sign-off project documentation starting fromDevelopment and ending at post-Production deliverables by working with KeyStakeholders to elicit information and gain agreement.Developed and implemented Quality Management System (QMS) to eliminatethe drawbacks in the existing system and provide a comprehensive andstreamlined QMS for quick, reliable and interruption-free services to thecorporate clients. Also, the creation of integrated reports from service requestto deployment was part of this initiative

Project Management / Engineering / Quality Assurance Experience Highlights

BBJ PIPE INDUSTRIES PVT LTD.                                  NOV 2008 – Jan 2010

Project / Quality Assurance Manager                          

Escorts pakistan Ltd.                                                     JAN 2005 – OCT 2008                                                 

Projects / Operations Manager                                  

Metro hi-tech pvt. ltd.                                                    Jan 2003 – dec 2004                                                

Project / Operations Manager 

Pak ELEkTRON LIMITED (PEL)                                     Feb 1998 – DEC 2002                                      

Sr. Manufacturing / Process Engineer

B.Sc Engg. (Mech.), Scrum Master Certified (SMC), 
Cisco Certified Network Associate Routing and Switching (CCNA), Netwrok+, N10-006