Amritpal Singh Walia

Work Experience
Senior City Dispatcher
Day & Ross-Brampton, ON
June 2020 to Present
• Ensure up to date on shipment of deliveries to customers and scheduling driver pick ups in timely
manner with good knowledge of driver routes and areas of services.
• Punctual and presentable while dealing with customers with high level of customer service.
• Planning routes for driver’s pick ups and deliveries.
• Help drivers with all delivery and pick up related issues within reasonable or expected timelines.
• Ensure accurate reporting of daily pick ups in daily pick-up report.
• Preplanning of equipment for pick ups according to size of shipment.
• Ensuring carrier compliance with company policies and procedures.
• Reporting weekly reports of pick ups and driver issues to managers.• Constantly report any incident while drivers are on road and place service calls without delays.
• Call customers to advise shipment delays and/or information necessary to process orders.
• Helps drivers in getting their deliveries manifested if they fall from their scanners or not added properly.
Live Logistics Dispatcher
MAPLE LODGE FARMS LTD.-Brampton, ON
March 2018 to May 2020
• Attained high productivity while working within tight timelines whilst being highly flexible, organized
and prioritizing workload effectively and efficiently in a timely manner.
• Successfully recorded and maintained all load and tracking data into ESCALA, whole scheduling and
coordinating kill schedule daily, as well as maintaining Live Haul tasks with co-dispatchers.
• Routinely assisted drivers in repairs by placing service calls while on the road either yard on a daily
basis, while relaying work-related information, delays to appropriate personnel.
• Coordinated and managed multiple projects that support Operational Excellence.
• Implemented and ensured compliance with all operating procedures, processes and policies.
• Coordinated routine communications with clients, staff, internal departments, contractors in an
empathetic, efficient and timely manner.
• Effectively updated procurement reports and counts on each shipment from farms, while weighing
trucks to ensure right weight before and after shipment.
• Spearheaded and addressed various delivery and pick-up issues, professionally and effectively, while
maintaining the highest level of strict confidentiality and professionalism.
Achievements Snapshot
• Resolved complex issues by determining the needs of the clients and offering favorable solutions.
• Maintained contact and followed up on problems that required special handling.
• Researched and responded to client inquiries and explained transactions to their satisfaction.
Logistics Dispatcher
INTERSTATE FREIGHT SYSTEMS-BRAMPTON, ON
June 2017 to January 2018
• Attained the organizational goals and expectations by continual learning, application of procedures and
tasks, as well as meeting or exceeding company needs with genuine passion.
• Routinely devised daily work schedules, routes and truck loads, while monitoring drivers and helping
in mechanical breakdowns by arranging repairs.
• Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique
needs of the department are met in a timely, diligent and empathetic fashion.
• Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst
ensuring adherence to compliance per company guidelines.
• Facilitated customers with potential orders in a professional manner, while coordinating and planning
shipments and pickups with different dispatch software in a timely fashion.
• Increased quality and efficiency through the continual application of robust and strong work ethics.
• Exceeded targets, team goals and overall organizational objectives with strong drive and focus.
Achievements Snapshot
• Spearheaded core operational logistics of the company, while assisting new drivers and ensured local
pickups and deliveries are done in a timely manner.
• Developed strong functional and operational knowledge throughout the process in a professional and
conducive manner.
Dispatcher
ONTARIO INC. COMPANY-BOLTON, ON
February 2016 to April 2017
• Coordinated and monitored processes, tasks and functional procedures diligently by following
organizational protocols as needed.• Maintained quality service by following company policy and procedures.
• Coordinated the delivery of loads on time; recording the amount and type of cargo delivered.
• Routinely coordinated with drivers and customers in contract; planning and scheduling the drivers.
• Assisted in effective development of policies and operating procedures to facilitate functional elements
and ascertained goals.
• Attended regular operational meetings to address any operating problems that arise, formulating
strategies and tasks to ensure effective resolution.
• Ensured prioritizing customer requirements and Handling customer complaints or directing to
appropriate department.
• Established accurate identifying of operational and regulatory risks, and then escalating per needs.
• Created strong relationships and viable connections with vendors and dealers.
Achievements Snapshot
• Contributed to team effort by accomplishing productivity goals, targets and team objectives.
• Utilized critical thinking and expert communication to solve problems during irregular situations.

Education
Paralegal Program (College diploma)
Sheridan College-Toronto, ON
April 2012 to August 2014
2nd year (B.A. /L.L. B)
Guru Nanak Dev University-Amritsar, Punjab, IN