Anderson Silva

Experienced IT professional with 15+ years delivering IT support, system administration, and infrastructure solutions in high-demand environments. Skilled in cloud platforms (AWS, Azure), automation scripting (Python, Shell), virtualization (VMware, Hyper-V), and network troubleshooting. Currently based in Ontario and actively pursuing certifications to align with Canadian IT standards. Adept at optimizing uptime, automating processes, and supporting enterprise-scale systems. Seeking to contribute technical expertise and problem-solving skills in IT Support, Infrastructure, or Cloud-focused roles.

Independent IT Projects & Certification Training
Self-directed – Dec 2024 to Present – Welland, ON 
- Developing SaaS prototypes with AI-driven automation and cloud-native architecture. 
- Building infrastructure-as-code labs on AWS and Azure. 
- Practicing automation with Python, Shell scripting, and API integrations.
- Preparing for AWS Solutions Architect – Associate and ITIL 4 certification. 

Production Worker (Relocation Period)
Tenaris Canada | Dec 2022 – Nov 2024 – Ontario, Canada 
- Temporary role during relocation period; contributed to safety compliance and documentation.
- Worked collaboratively with engineering/maintenance and ERP systems (SAP). 

IT Support Analyst
Bemobi Mobile Tech | Apr 2014 – Dec 2022
- Deployed Zabbix for server monitoring; improved uptime and reliability by 25%.
- Built internal intranet using HTML, PHP, CSS, and MySQL, boosting team efficiency.
- Automated Tier 2 support tasks with Python and Shell, reducing workload by 25%.
- Enhanced incident resolution using root cause analysis and Confluence documentation.
- Delivered KPI dashboards via Pentaho BI, SQL, PowerShell, and Excel.
- Led user training and knowledge base creation, increasing Tier 1 resolution by 30%.
- Supported infrastructure in virtual and cloud environments (VMware, AWS, HPe).
- Conducted system and API troubleshooting using Postman, Wireshark, TCPDump

System Administration Analyst
Locaweb | Feb 2007 – Aug 2013
- Managed 1000+ Linux and Windows servers in mission-critical hosting environments.
- Improved system availability by 20% through proactive monitoring (Nagios).
- Resolved complex network and connectivity issues using diagnostic tools.
- Maintained Active Directory, VMware, and MS SQL Server infrastructure.
- Reduced repetitive tickets by 25% via automation and root cause initiatives.

Diploma in Computer Networks – College Impacta