Andrew Dugdale

With over 25 years of experience in the security industry, I am confident that my background and training align closely with the essential responsibilities and values of this position. My genuine passion for helping people drives me in this field, extending beyond critical situations to professional interactions and courtesy.

Strong Leadership: I believe in transformative leadership, uplifting every team member, addressing weaknesses, and finding individualized motivators. This approach has enabled me to create engaged and effective teams with improved employee retention. I have a proven track record of efficiently managing activities, scheduling shifts, and providing clear instructions to the team.
Excellent Communicator: I possess exceptional written and verbal communication skills, which have been instrumental in maintaining open and effective communication with staff, clients, and management. Promptly addressing and resolving tenant complaints has contributed to positive relationships and efficient problem-solving.
Security Expertise: I have acquired extensive knowledge and experience in security, risk prevention, and industry-related techniques. I am well-versed in relevant legislation and regulations, ensuring compliance and fostering strong relationships among security, management, law enforcement agencies, and the public.
Training and Development: I am passionate about ongoing professional development and sharing knowledge. I have conducted training and coaching sessions on various security-related topics, including crisis intervention, defensive tactics, and de-escalation.
Customer Service Orientation: I prioritize delivering excellent customer service, creating a positive and safe environment for visitors, tenants, and staff. By adopting a customer-centric approach, I have built strong relationships with retail tenants and effectively collaborated with stakeholders.

Education
COLLEGE D’ ALMA 2003
AEC (College Certificate) Industrial and Professional Security
Current Certifications
• Alberta Security License
• Standard First Aid -Level C CPR with AED (A.B.)
• Occupational First Aid Level 2 (OFA-2) (B.C.)
• M.O.A.B. Basic Course
• W.H.M.I.S.
Past Certifications
• First Responder
• Emergency Medical Responder
• T.E.M.S. Squad Level Medic
• Crisis Intervention Instructor
• Verbal Judo Instructor
• Monadnock Defensive Tactics Systems (MDTS) Instructor
• Pressure Point Control Tactics (PPCT) Instructor
• Police Pressure Points System (PPPS) Instructor
• Use-of-Force Instructor
• Rapid Integrated Survival Kombat (R.I.S.K.) Systems Instructor
• Monadnock Straight Baton Instructor
• Monadnock Side-Handled Baton Instructor QucikStik Baton Instructor
• Baton Instructor (Air Marshal Certification program)
• Smith & Wesson Handcuffing Instructor
• Smith & Wesson Pistol Instructor
• Smith & Wesson Patrol Rifle Instructor
• Concealment & Trap Detection
• International Air Transport Association (I.A.T.A.) Emerging Security Threats (2002)
• International Maritime Organization (I.M.O.) Security Awareness Training
• International Maritime Organization (I.M.O.) Port Security Officer (2004)
• Crime Prevention Through Environmental Design (C.P.T.E.D.) Basic Course
• Basic S.W.A.T. Course
• S.W.A.T. Special Skills Course
• Practice Under Pressure (Stress Management During Combat Engagements)
• Crowd Psychology and Public Order Instructor