About Andrew Pham:
Have been in the industry for over 9 years from corporate to individual owner. Versatile in many ways from casual dining to fine dining. Love being able to build rapport with guest, creating unique experiences, and providing a high level of service and meet/beat their expectations. Continuous growth personally and professionally is something that I strive for.
Experience
Bartender/Server
Brix & Mortar, Vancouver, BC June 2022 – Present
- Created handcrafted cocktails for seasonal changes on the drink menu
- Provided a welcoming and friendly environment by catering to each guest needs and going above and beyond at every opportunity
- Created weekly feature cocktails with bartenders and involved service team to strategize menu pairings to increase overall check average
Bartender/Shift Leader
Local Public Eatery, Vancouver, BC March 2021 – May 2022
- Provided a positive guest experience by anticipating guest needs, establishing a rapport, catering to all guest requests
- Developed a strong knowledge of the food and drink menu in order to recommend items that suited the guest’s preference
- Assisted with floor operations by monitoring drink execution, service audits, vibe of restaurant, and meeting labour target
Management Sept. 2014 – Apr. 2020
Cactus Club Cafe, Saskatoon, SK
- Conducted service orientations and trained new servers on building rapport with guests, consistency of high-level service, and extensive product knowledge
- Prepared bi-weekly meetings with floor leaders to go over department focuses, objectives with sales and labour, and areas of opportunities within the business
- Planned weekly private tasting events by inviting local businesses and organizations in the downtown area to help build a stronger relationship with the community
Education
High School Diploma August 2008
Penticton Secondary School, Penticton, B.C.
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