Angela Garcia-Ventura
Customer Service / Support
About Angela Garcia-Ventura:
Skilled in Customer service, research, technical support, Claims adjudication, and Fluently trilingual (Spanish, French, and English) .
Experience
February 14th, 2011 to July 2018
- Customer Service Associate • Agent • Sutherland Global Services
- Provided assistance, walkthroughs, and technical support to customer.
- As a trilingual, I have translation skills for all French and Spanish dialects.
August 2018 to November 2021
- Quality Assurance • Sr. Associate - CS • Sutherland Global Services
- Evaluated audio calls and emails for agents to ensure consistent service quality amount the department.
November 15th, 2021 to Current
- Claims Assessor •Non-Medical Claims assessor • Global Excel Management
- Prior to being an assessor, I was a CSR creating claims and documenting the incident to pass along to the assessor. (time in position: 8 months)
In the claims assessor position, We review Policies and documents provided of incidents to evaluate claim eligibility for a settlement.
Education
International Academy of Design and Technology, Toronto (Diploma, 2007)
Major: Fashion Design
St-Clair College, Windsor Ontario
Major: Business common and International business. Completed 1.5 yrs of 2yrs program.
Canadian College (Diploma,2022)
Major: Legal Administrative Assistant
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