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Angela Garcia-Ventura

Angela Garcia-Ventura

Non-Medical Claims assessor

Customer Service / Support

Windsor, Ontario

Social

About Angela Garcia-Ventura:

Skilled in Customer service, research, technical support, Claims adjudication, and Fluently trilingual (Spanish, French, and English) . 

Experience

February 14th, 2011  to July 2018

  • Customer Service Associate • Agent • Sutherland Global Services
    • Provided assistance, walkthroughs, and technical support to customer. 
    • As a trilingual, I have translation skills for all French and Spanish dialects. 

August 2018 to November 2021

  • Quality Assurance • Sr. Associate - CS • Sutherland Global Services
    • Evaluated audio calls and emails for agents to ensure consistent service quality amount the department. 

November 15th, 2021 to Current 

  • Claims Assessor •Non-Medical Claims assessor • Global Excel Management
    • Prior to being an assessor, I was a CSR creating claims and documenting the incident to pass along to the assessor. (time in position: 8 months)

In the claims assessor position, We review Policies and documents provided of incidents to evaluate claim eligibility for a settlement. 

Education

International Academy of Design and Technology, Toronto (Diploma, 2007)

Major: Fashion Design 

St-Clair College, Windsor Ontario 

Major: Business common and International business. Completed 1.5 yrs of 2yrs program. 

Canadian College (Diploma,2022) 

Major: Legal Administrative Assistant 

 

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