Angele Houle

I am looking to put my skills to good use in your company. Well-qualified employees are very important for proper working and operation of any association, company or government. I have had much experience in the administrative and labour relations domain. Not only have I become very comfortable with computers, administrative work, and communications; I have also become at ease with Labour Relations in a Union. I am not shy, I love to make conversation with people and I am always looking to help coworkers with a joyful enthusiasm. 

I am an ambitious, dedicated, flexible and reliable coworker. I am always ready to work under pressure and I perfect every task I am asked to do. I am independent, but also love to work with a team. I have studied and obtained a diploma at La Cité collégiale in Office Administration – Administrative Assistant for a two year program and I have also completed a full summer of COOP to excel what I have learned in class during the past years. I have studied office technology, communications, account management, bookkeeping, business relations, Human Resource management, Labour and business rights, public administration and administrative coordination.

In the past eight years at the Ontario Nurses’ Association, I have learned how to interpret a collective agreement in different hospitals, nursing homes, homes for the aged, etc. I have learned human rights in the workplace and how to determine the merits of a grievance. I have been fully involved in grievances, from the intake stage through arbitration and implementation. I have experience with workplace injuries, disabilities, accommodations and return to work grievances. For the last 3 years, I was in the Office Manager role where I would oversee all regional staff, office supplies ordering, managed the full renovation of our office and complete many more managerial duties. I have conducted Health & Safety Inspections on a monthly basis for our Ottawa Office and have been an active member of our Joint Health & Safety Committee. I have developed a passion for Labour Relations as well as Union work and have been a leader in multiple provincial projects. I would love to continue providing my leadership and expertise within your company. Although I have not been in an official Human Resources or Executive Assistant role, I have done many of the tasks associated with these positions. I have added detailed information in my resume.

I am currently working as a Real Estate Law Clerk for ALX Legal. I have been responsible doing the entire intake process with clients as well as request multiple documents from different municipalities. My responsibility is to be in contact with clients throughout the entire transaction and be available to answer any questions or concerns. I have also done some Executive Assistant work for lawyers.

I am fluent in both official languages. French is my mother tongue. I am looking forward to meeting with you for an interview at your convenience. 

CHARACTERISTICS                                                                                                          

I am a very ambitious, dedicated, flexible and reliable individual. Through my previous work and volunteer experience I have proven to be a fast learner and hard worker who is committed to providing excellent customer service. I work well as part of a team or individually.

*Obtained Reliability Status and Level II Secret Security Clearance in May/ June 2023

LANGUAGE                                                                                                                          

I am able to communicate effectively, both orally and in writing, in both official languages.

COMPUTER SKILLS                                                                                                         

Microsoft Word, Excel, PowerPoint, Access, Outlook Publisher, Sharepoint/One Drive, Clio, Unity, Teraview, Outlook, researching on the internet, Paint, web designs, different professional databases. 

WORK EXPERIENCES                                                                                                      

2022 – Present   ALX Legal – Real Estate Law Clerk
Ottawa, ON

                            Executive Assistant work (overseeing all incoming and outgoing communication, filing important documents, keeping lawyers’ calendars up to date, keeping important information organized, maintaining high degree of discretion and confidentiality); Comfortable using real estate programs such as Clio, Unity and Teraview – responsible to open matters in Clio, send retainer letter and intake form; responsible to open file in Unity; accepting mortgage instructions; responding to e-mails and phone calls; requesting tax certificates, title searches, report on compliances, fire searches; parcel registers; charges and transfers; responsible inputting discharge information in Unity; responsible scheduling meetings with clients before transaction closing; preparing reporting letters to clients; managing general mailbox and voicemails; preparing courier pick up; etc. Review APS, complete data entry for every transaction, draft requisition letters to opposing counsel and respond to requisition letters, review title searches, tax certificates and PINs, obtain mortgage instructions, request payout statements, request funds, obtain or provide statement of adjustments, order title insurance, produce closing documents, prepare transfers and charges in Teraview, produce accounting reports, conduct writ searches, submit all necessary documents to lenders, disburse funds through SureFund.

2014 – 2022        Ontario Nurses’ Association – Labour Relations Assistant (Servicing, Litigating and Office Management) – Ottawa, Ontario

For the last 4 years, I was in the Office Manager role where I would oversee all regional staff, office supplies ordering, managed the full renovation of our office as well as complete many more managerial duties. In addition, I received inquiries by telephone and in person and directed callers to the appropriate team member – Maintained information specific to grievances/arbitrations (including but not limited to LTD/ Disability, Accommodation, Termination, WSIB, Illness, etc.) – Referred grievances to arbitration, invited the arbitrator, scheduled hearings and scheduled preparation meetings with the Litigating Labour Relations Officer – Produced and proofread documents for the Labour Relations Officers – Drafted collective agreements every bargaining round according to the items in agreement and memorandum of settlement – Distributed new and amended collective agreements – Maintained files electronically and hard copy – Office management duties including ordering supplies, conducting health & safety inspections monthly, insuring the overall performance of the office, calendar/ meeting logistics (event organization), courier duties, invoice transactions for office expenditures, coordinate ongoing organizational projects. Executive Assistant work (overseeing all incoming and outgoing communication, filing important documents, keeping lawyers’ calendars up to date, keeping important information organized, maintaining high degree of discretion and confidentiality); Human Resources work (fostering a safe work environment by conduction Health and Safety inspections and being on the Health and Safety Committee, managing compensation, benefits, long term disability and WSIB through members’ grievances, handling disciplinary grievances, ensuring compliance with labor laws and regulations, overseeing training programs/ training junior employees, supporting employee development, assisting employees).

2013 – 2014        Jacques Robert Law Firm – Administrative Assistant/ Legal
                            Ottawa, Ontario

Answered the phone – Entered data in the computer – Responded to email inquiries – Called companies and clients –Followed up on client files – Submitted final reports – Submitted discharges – Opened files in the system – Completed administrative forms – Made copies and organized files– Faxed legal documentation – Contacted banks – Ordered status certificates for condo purchases – Worked on purchase and sale of homes – Worked on power of attorneys – Worked on wills.

2012 – 2013        Desjardins Financial Security (Independent Network) 
Ottawa, Ontario – College COOP 

Answered the phone – Entered data in the computer – Responded to email inquiries – Called companies and clients to book an appointment – Followed the life insurance applications – Followed our clients’ transfers (investments) – Followed up on policies’ modifications – Completed administrative forms – Made copies and organized files – Faxed legal documents.

2010 – 2012        GoodLife Fitness – Customer Service Representative
                            Ottawa, Ontario

Responded to client inquiries via phone, e-mail and in person – Provide general administrative support which included booking appointments, filing and data entry – Developed and maintained customer and client relations – Addressed/Resolved issues dealing with billing and/or membership matters – Promoted GoodLife products and services.

2008 – 2010        “Camp de l’amitié” Summer Camp – Head Councillor
                            Ottawa, Ontario

Supervised approximately one hundred children per week – Responsible for the hiring and training of 14 councillors for the summer months – Supervised councillors – Organized all camp events and programs – Provided interaction with parents –Managed the ordering of all required supplies – Maintained all files; both hard copy and electronic – Named supervisor for the summer for both 2009 and 2010.

2008 – 2009        Evollusions Call Center
                            Ottawa, Ontario

Responsible for contacting multiple schools across Canada to schedule shows for the 2010 Evollusions tour – Introduced company via online communications (Skype).

2008 – 2009        Ray Friel Recreation Complex (Before and After School Care Program)
 Ottawa, Ontario

Supervised children before and after school – Organized activities for the kids – skating, animated activities, quiet and active games.

2006 – 2007        Pentagon Insurance Company
                            Ottawa, Ontario

Provided administrative support which included filing, distributing mail as well as answering and directing client inquiries – Liaised with brokers – Gained knowledge of the insurance field.

INTERESTS                                                                                                                          

Figure skating (1993 – 2001)
Regional and National competitions 

Competitive Hip Hop dance at Studio de Danse Louise (1996-1998) 
Regional and National competitions

Competitive Hip Hop dance at Studio 360 (1998 – 2012)
Regional and National competitions

 

– References available upon request –

EDUCATION                                                                                                                        

Ottawa, Ontario – University of Ottawa, completed second year in Psychology 

Ottawa, Ontario – La Cité Collégiale, Office Administration – Administrative assistant
*Obtained a diploma in June 2013 (in depth studies of office technology, communications, account management, bookkeeping, business relations, Human Resource management, Labour and business rights, public administration and administrative coordination)