Antonio Eljesser briceño

Highly skilled IT Programmer and Customer Service Specialist with extensive experience in technical support, programming, and team management. Adept at working in high-pressure environments, with a strong focus on delivering exceptional results and fostering positive client relationships. Proven ability to adapt to new technologies, work in diverse environments, and lead projects from inception to completion. Fluent in English, Spanish, and French, with a solid foundation in various programming languages, frameworks, and IT infrastructures, Skilled in ServiceNow platform functionalities, including administration and basic development, with a focus on improving IT service management processes. Completed training on ServiceNow via Udemy to strengthen knowledge of workflows, Service Catalog management, and automatization.

IT Specialist with over 10 years of experience in programming, networking, and telecommunications. Expertise in technical support, project management, and IT infrastructure design, with strong knowledge of Cisco routing and switching, and telecommunication systems. Proven ability to optimize network performance, manage large-scale IT projects, and ensure reliable communication systems across diverse environments. Fluent in English, Spanish, and French, with a commitment to delivering efficient, innovative solutions.

TECHNICAL SKILLS

• Programming Languages: JAVA, C++, C#, Python, Visual Basic, HTML, CSS, JavaScript, Ruby on Rails, Pascal, COBOL
• Frameworks: Django, Unity, Laravel, Angular, React, Node.js, ASP.NET
• Databases: SQL, PostgreSQL, Oracle, MySQL, NoSQL (MongoDB)
• Operating Systems: Windows, Linux, Solaris, MacOS
• Networking: CCNA (Routing & Switching)
• Web Technologies: HTML5, CSS3, Bootstrap, jQuery, AJAX
• Other Skills: Internet Security, BCP, DRP, MVC, ARP, ServiceNow

• Networking: CCNA Certified, WAN/LAN design, Network Infrastructure, VoIP, VPN, Firewalls, Cisco routers/switches

• Telecommunications: VoIP systems, SIP protocols, Video Conferencing, Wireless Networks

• Security: Firewall configuration, Network Security (BCP, DRP), Intrusion Detection Systems (IDS)

• Programming: JAVA, Python, C#, HTML, CSS, JavaScript

• Web Technologies: HTML5, CSS3, Bootstrap, jQuery, AJAX

National Polytechnic Experimental University of the Armed Forces (UNEFA)
Caracas, District Capital, Venezuela
Telecommunications Engineering (Incomplete: 8 Semesters Completed)
Mar 2006 – 2013

IU Technology Rodolfo Loero Arismendi
Barcelona, Anzoátegui, Venezuela
Diploma in Information and Program Analysis/Technologist
Oct 2001 – Aug 2005

• CCNA Level 1: Switching & Routing - Introduction to Networks
• CCNA Level 2: Routing & Switching - Basic Principles
• CCNA Level 3: Network Scaling
• Database Analyst in MySQL
• Web Design Analyst (HTML5 and CSS3)
• Object-Oriented Programming with Java Level 1
• Web Programming with Laravel PHP Framework
• Microsoft Office (Excel, Word, Environment for Windows)
• ServiceNow Fundamentals Overview of ServiceNow’s key modules, administration, and automation tools for IT service management.