Areen Palma

Dedicated and highly organized Medical Office Administrator with a strong background in customer service. Known for providing exceptional patient care and efficient administrative support within healthcare settings. Adept at managing office operations, patient records, and coordinating with healthcare professionals to ensure smooth daily operations. Possesses excellent communication skills, a compassionate demeanor, and a commitment to delivering the highest standard of care to patients.

Key Skills:

Medical Office Administration: Proficient in managing patient appointments, scheduling, and maintaining electronic health records (EHR) to ensure accurate patient information and compliance with privacy regulations.

Customer Service: Extensive experience in providing exceptional customer service, addressing patient inquiries, and resolving concerns promptly and professionally. Skilled at maintaining a welcoming and reassuring atmosphere for patients.

Administrative Efficiency: Strong organizational skills, including the ability to multitask and prioritize tasks effectively. Proficient in managing administrative tasks such as billing, insurance claims, and inventory management.

Communication: Excellent interpersonal and communication skills, both verbal and written. Capable of explaining complex medical information to patients in a clear and understandable manner.

Team Collaboration: Collaborative team player who works seamlessly with healthcare professionals, including physicians, nurses, and medical assistants, to facilitate efficient patient care.

Medical Terminology: Familiarity with medical terminology and the ability to navigate healthcare software systems, ensuring accurate documentation and data entry.

HIPAA Compliance: Knowledgeable about Health Insurance Portability and Accountability Act (HIPAA) regulations and committed to maintaining patient confidentiality.

Problem-Solving: Proven ability to adapt to unexpected situations and resolve issues swiftly, ensuring minimal disruption to the patient experience.

Medical Office Administration Diploma 2022

Pharmacy Assistant Diploma 2017