Arezo Feroz

Passionate, caring, kind, organized and dependable Social Worker who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Social Work Student

Baycrest Center for Geriatric Care - Toronto, ON. September 2023 to April 2024

• Maintained accurate records of client interactions, assessments and progress notes in Point Click Care.
• Collected data and entered it into internal system databases such as Resource Matching and Referral (RM&R), Point Click Care, and Meditech.
• Assisted residents with attending Consent and Capacity Board Hearings (CCBH) virtually.
• Joined IEP learning sessions to observe plan development and goal establishment.
• Assisted clients in accessing community resources and government entitlements.
• Participated in weekly supervision meetings to discuss caseloads and strategies for providing effective services.
• Attended meetings, training, conferences and seminars to advance professional knowledge.
• Complied with confidentiality regulations when communicating with client family members, colleagues and external contacts.
• Facilitated group therapy sessions focused on topics such as life skills, stress management and conflict resolution.
• Performed psychosocial assessments with the Social Work Supervisor and documented casework.
• Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.

Scheduling Care Coordinator

VHA Home HealthCare. August 2022 to December 2023

• Created service plans for new clients and updated existing ones on the GoldCare software system to ensure clients’ medical information and care plans were documented accurately.
• Maintained communication between HCCSS Care Coordinator, family, client, caregiver and other involved parties regarding the client's condition.
• Utilized Microsoft Services to analyze data and create spreadsheets.
• Created and maintained employee schedules to ensure adequate staffing levels. Managed daily operations related to employee scheduling, such as approving time off requests or assigning shift swaps.
• Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
• Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
• Coordinated with department managers to adjust employee schedules as needed.
• Managed over 100+ client caseloads by scheduling health care appointments daily.
• Consulted with managers to resolve problems relating to employee performance, work schedules, and client issues.

Personal Support Worker

Community Living. July 2021 to December 2023

• Assisted clients with routine recovery and mobility exercises, providing support when getting in and out of bed, in addition to helping clients with walking and stretching
• Administered medications according to physician's orders and monitored responses to treatment regimens.
• Carried out day-to-day duties accurately and efficiently, following appropriate standards, policies, and regulatory guidelines to promote a safe working environment
• Maintained safety and sanitation procedures to provide clients with a safe environment
• Assessed clients' overall health to determine individual needs and develop suitable care plans in coordination with multidisciplinary healthcare professionals
• Developed treatment plans and communicated treatment options, medications, and self-management to client and care team
• Updated clients' charts to keep a record of their health status, treatment, and medication
• Transported clients to medical appointments or other destinations as needed.
• Provided assistance with Instrumental Activities of Daily Living (IADLs) and Activities of Daily Living (ADLs)
• Prepared meals according to the dietary needs of the individuals served.

Lifestyle and Programs Manager

Chartwell Retirement Residences - OntarioNovember 2021 to September 2022

• Worked closely with the Corporate General Manager to ensure program performance reviews meet residents' needs.
• Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Managed multiple calendars, organized travel arrangements, and handled other administrative and accounting tasks.
• Maintained positive relationships with vendors by monitoring their performance against agreed-upon contractual terms.
• Developed project plans, identified risks, set objectives and monitored progress toward completion.
• Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
• Participated in continuous service improvement by gathering suggestions from residents, family members and employees and engaging in problem-solving activities to promote teamwork.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Assessed risk levels associated with various activities within the organization during the pandemic.

I have completed my education for Bachelor of Social Work with Honours at York University, School of Social Work and graduated in April 2021. I pursued higher education for Master of Social Work at University of Toronto, Factor Inwentash School Of Social Work and graduated April 2024.