Ariadna Molina

Hello! I'm an Industrial and UX designer; my interests are product and service design. I feel comfortable into an evolving environment; I enjoy doing things where I can progress day after day and I believe everything can be improved through creativity and inquisitiveness.

Loblaw Companies Limited, Ottawa ON. (11 / 2022 - present)

Store Clerk  

• Customer service.
• Six sigma oriented environment.

Grupo Herdez SA de CV, Mexico city. (06 / 2019 - 06 / 2022)

Packaging Engineer 

• Development of on-site test protocol, packaging specifications and technical drawings.
• Coordinate and supervise suppliers and people in maquila plants for first productions and trials.
• Updating and managing documentation and flow charts of all inner processes.
• Tracking projects' status along the different stages until the launch of the final product.

Scotiabank Customer Contact Centre, Toronto, Canada. (04 / 2019 - 06 / 2019)

Inbound Bilingual executive

• Provide banking solutions by phone to clients in Toronto.
• Assist clients with the usage of online and mobile banking platforms.
• Helping clients to get access to some of the services and products provided by the bank.

BARMEX SA de CV, Mexico city. (04 / 2018 - 12 / 2018)

Sales and logistics agent

• Monthly sales goal achievement. Tracking on clients' invoices and purchase orders.
• Coordinate the shipment of goods in different states of the Mexican Republic
• Client portfolio development.
• I helped to reduce quotation time by facilitating information visualisation to sellers.

Post-graduate certificate in Interdisciplinary Studies in Human-Centred Design. (09 / 2022 – 04 / 2023)

Algonquin College, Ottawa campus 

• Systems thinking approach to problem solving.
• Human-Centred design toolkit (personas,systems mapping, storytelling, etc,.)
• Research and information visualisation skills (qualitative and quantitative research)

Bachelor’s Degree in Industrial Design. (08 / 2014  – 12 / 2018)

Universidad Autónoma Metropolitana, Mexico city

• Abilities in sketching, 3D modelling, prototyping and testing.
• Design thinking toolkit (focus group, safari, blueprint, etc,.) 
• Knowledge in materials and production processes.