About Ariadna Molina:
Hello! I'm an Industrial and UX designer; my interests are product and service design. I feel comfortable into an evolving environment; I enjoy doing things where I can progress day after day and I believe everything can be improved through creativity and inquisitiveness.
Experience
Loblaw Companies Limited, Ottawa ON. (11 / 2022 - present)
Store Clerk
- Customer service.
- Six sigma oriented environment.
Grupo Herdez SA de CV, Mexico city. (06 / 2019 - 06 / 2022)
Packaging Engineer
- Development of on-site test protocol, packaging specifications and technical drawings.
- Coordinate and supervise suppliers and people in maquila plants for first productions and trials.
- Updating and managing documentation and flow charts of all inner processes.
- Tracking projects' status along the different stages until the launch of the final product.
Scotiabank Customer Contact Centre, Toronto, Canada. (04 / 2019 - 06 / 2019)
Inbound Bilingual executive
- Provide banking solutions by phone to clients in Toronto.
- Assist clients with the usage of online and mobile banking platforms.
- Helping clients to get access to some of the services and products provided by the bank.
BARMEX SA de CV, Mexico city. (04 / 2018 - 12 / 2018)
Sales and logistics agent
- Monthly sales goal achievement. Tracking on clients' invoices and purchase orders.
- Coordinate the shipment of goods in different states of the Mexican Republic
- Client portfolio development.
- I helped to reduce quotation time by facilitating information visualisation to sellers.
Education
Post-graduate certificate in Interdisciplinary Studies in Human-Centred Design. (09 / 2022 – 04 / 2023)
Algonquin College, Ottawa campus
- Systems thinking approach to problem solving.
- Human-Centred design toolkit (personas,systems mapping, storytelling, etc,.)
- Research and information visualisation skills (qualitative and quantitative research)
Bachelor’s Degree in Industrial Design. (08 / 2014 – 12 / 2018)
Universidad Autónoma Metropolitana, Mexico city
- Abilities in sketching, 3D modelling, prototyping and testing.
- Design thinking toolkit (focus group, safari, blueprint, etc,.)
- Knowledge in materials and production processes.
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