Arockia Raj

Having passionate to be a wine sommelier & Restaurant Manager in wonderful hospitality industry. My skills specialized in Wine appreciation, service and training the team in Wine knowledge, service and up selling techniques.

I am determined, passionate and focused on delivering the highest standards of service through professional work ethics to guests and associates alike.

Having ability to perform  under pressure, have good organizational abilities and am able to relate to all types of guests, colleagues and management with ease.

I am having a  creative thinking to the workplace and have a track record of creating and implementing new concepts and ideas that generate alternative sources of revenue for the organization.

Restaurant & Bar Supervisor
Sula Restaurant, Vancouver, British Columbia, Canada.
Duration : Since November 2022 – Till now. Key Responsibilities:
• To establish and maintain high standards of quality service, guest relations and meet the required revenue target in daily basis.
• To plan the various operational requirements for the outlet and execute the monthly staff training schedule for both food and beverage service.
• Analysis the yearly budget in conjuction with the General Manager.
• Maintain the food and beverage cost based on the month- to- month outlet performance.
• Resolving guest complaints and satisfaction checks on everyday operation.
• Activate sales awareness programs for the team to maximize sales opportunities.
• To plan yearly staff vacations based on the business season every year. • Activations of all promotions and special events of the outlet.
• To recommend and implement changes or innovations in policies,
procedures, equipments or service style to the management. • To participate in monthly Profit & Loss analysis and
marketing , strategic meetings with a management team.
• Meet the beverage suppliers and get the right products to sell effectively in the outlet.
• Ensure the safety and sanitization procedure of the workplace, guests and staffs.
• To assist creating an environment, which promotes staff morale, encourages employee skills ensuring maximum efficiency.
• Making weekly roster for the entire team to run a smooth operation for restaurant operation.
Head Wine Sommelier
Clay Restaurant, Blue Waters, Dubai, U.A.E.
Duration : Since April 2022 - October 2018.
Wine Sommelier / Bar Manager
Tamba Restaurant ( Purple Honey Group), Abu Dhabi, U.A.E.
Duration : Since June 2016 - March 2022.
JR. Wine Sommelier
Atlantis Resorts & Hotel, Dubai, U.A.E.
      standards of service through professional work ethics to guests and associates alike.
abilities and am able to relate to all types of guests, colleagues and management with ease.
record of creating and implementing new concepts and ideas that generate alternative sources of revenue for the organization
                      
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E D U C AT I O N
MASTER OF HOSPITALITY
& TOURISM
MADURAI KAMRAJ UNIVERSITY , CHENNAI, TAMIL NADU, INDIA
DIPLOMA IN
HOTEL
MANAGEMENT
STATE INSTITUTE OF TECHNICAL EDUCATION , CHENNAI, TAMIL NADU, INDIA
HIGHSCHOOL DIPLOMA
ST.JOSHEPH’S HIGHER SECONDARY SCHOOL, TRICHY, TAMIL NADU, INDIA