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Arpender Kaur

Arpender Kaur

Senior Quality Assurance Analyst
Calgary, Alberta


About Arpender Kaur:

  • 8 years of experience as software QA with full system development lifecycle, including designing, developing, implementing test plans, test cases and test processes including UAT with corrective actions for significant cost savings. 
  • Extensive testing experience on BRM, CRM, Desktop Applications, Web based Applications & Cloud Applications for Oil & Gas, Billing, ERP & Finance testing including SOAP- RESTful HTTP calls to access applications integration points. Exceptional knowledge and working experience with test planning, test execution, defect reporting, defect retesting and test results analyses & documenting the results. 
  • API Testing, Performance Testing, Load Testing, CSS & End to End functional Tests, Scrum, Agile -sprint approach, BRM, Net-cracker, SQL Queries, Oracle Database, BRM, Finance, BI & ERP testing skills. 
  • Excellent communication, organization and presentation skills, initiative-taker, ability to learn rapidly new concepts being adaptive learner & team player.


Handled Projects are: - Handled various Major Projects – Oils & Gas Web based Project, Telecommunication- OSS & BSS Projects-Online High Deal Enterprise Customer Payments, Collections, Finance testing, ERP Testing, NCR Terminals Testing, Regression Testing, Payment Splitting Project Testing, BRM Upgrade, COS (Consumer Operation Squad),Order Entry & Order Management testing Including CRM applications, Order Management & Cloud based Billing Applications, Automation test data creation & regression scenarios using automation, COS (Cost to Serve Squad)- Billing Gates Testing (PPV/VOD, collections, file splitting), Extensive Billing & finance testing including Mediation, Doc1 & finance reports using BIP.



Arcurve Inc-                                                                                                                                             May 2021 – Present 

Senior QA

  • An excellent experience in setting up the project from scratch – selecting, implementing & maintaining the tools, policies & QA practices for major web-based Project complete ownership for testing project.
  • Prepared detailed test approach, test strategy, detailed test plan, writing test cases, test matrices and defect testing, Test closure report & risk assessment including UAT test sessions with client. 
  • Setting up the defect cycle with defect retesting including Defects summary Report & Defects dashboard for sprints for high level Projects. 
  • Attended daily stand ups and sprint plan meetings & technical sessions every two weeks to review the user stories.
  • Performing various types of testing: - End to end testing, Functional test, Database testing, Performance testing, Load testing, Regression testing, Smoke test, Usability Test, User acceptance testing, Parallel Test/ Comparison test, Mobile testing, Cross browser testing, IOS & Android testing.
  • Created & setup test regression suite as part of test plan with the build pipelines in Azure Dev Ops Performed Performance & load test using JMeter Blaze meter. Functional regression test setup on Katalon & cypress.


Shaw Communications-                                                                                                                         Dec 2017 – April 2021

Quality Assurance Analyst – Lead 

  • Lead the Critical Major Projects in Agile Environment. Closely worked with developers in finding defects fix & retesting the given fixes. Lead the project while taking business requirements from BA/ PM and designed Test Plan and Test Strategy for large Projects; reviewed and approved by project stakeholders. 
  • Attended standups & scrum every-day to tract, report the backlogs in testing & escalate related issues as needed, Managed a team of 4-12 QA resources for various minor & Major Projects.
  • Extensive work on release management & participation in CCB meetings for project scope. 
  • Extensive experience of handling Major Projects using Agile Test Approach using CDT Approach with complete ownership of Billing projects.
  • Prepared detailed test approach, test strategy, detailed test plan, writing test cases, test matrices and defect testing, risk assessment approach including test cases approval for EIT, SIT & Pre-Prod test cases. 
  • Defects retesting in minor & major releases timelines including test closure report for high level Projects. 
  • Attended daily stand ups and sprint plan meetings & technical sessions every two weeks to review the user stories.
  • Verified SQL Server database for the purpose of data verification. Involved in validating the data populated into the database tables using SQL Server.
  • Performed various types of testing – Regression testing, EIT, SIT functional testing, User acceptance testing, API testing, ERP Testing, finance testing (BI) & end to end Testing for BRM & other billing systems like HD. 
  • Extensive testing experience on web applications, oracle WebLogic, oracle database, Order Entry Order Management & Billing & revenue Management, Finance Testing using Oracle BI Publisher for Finance & Treasury teams. 
  • Managed testing of various BRM projects, Finance Project, BI & ERP testing with focus on maximum test coverage with traceability mapping to ensure coverage. 
  • Chaired defect triage meetings with Developer(s), Business Analyst(s) and Project Manager and reported daily/weekly status reports to stakeholders, active participation in war room meetings for defect fix during same release including defect retest. 


Rogers Communications                                                                                                                       April 2015 – Nov 2016 

Quality Assurance Analyst  

  • To support Billing & Inventory Management testing:  ERP functional testing designed Test Plan, Test Strategy, 

Test Case Management and Test Execution Reports get them reviewed and approved with QA Manager 

  • Used test metrics for projects and sustainment and presented at each test phase to all stakeholders and Business. 
  • Mentored and coordinated Functional, System Integration and User Acceptance Testing (UAT) for multiple project phases. Reviewed state of quality and defects for Application Under Test (AUT) 
  • Performed functional testing on Mobile app, Real time testing with network & without network to test the sync process. 
  • Conducted peer and internal review to standardize QA artifacts; presented to QA Manager & Release Management and distributed to Managers associated with the project for rollout. 


 Infosys                                                                                                                                                   May 2012 – March 2014 

Test Analyst​                                                                      

 As a functional tester, worked on various projects & manufacturing with various clients like Cummins Inc. 

●      Reviewed and Understood business requirements for order to cash end to end testing. ​Also, ​ received brief training on different projects. 

  • Designed detailed testing documentation for testing phases, reviewed & updated Test Plan & Test Cases for Functional Testing, contributed to test document rollout. 
  • Manually Executed Test Cases for detecting bugs & retesting the fix issued in new build. ​
  •  Writing Test Plan for each enhancement/ Executing Test Cases. 
  • Attend Scrum meetings voicing input on testing tasks and related issues.
  • Followed up & consumed immediate change request. 
  • Contributed to overall success and on-time software delivery to clients by establishing realistic and reasonable estimates for functional team involvement in software projects. 


GNGC Web                                                                                                                                       Feb 2011 – April 2012 

Test Analyst & Data Analyst (​ Tools: Jira, Selenium Web Driver, MS Access,​ XML, Android/IOS               

  • Maintained close interaction with Business owner & development team. 
  • Prepared database to support end to end connectivity with the web modules. 
  • Created Detailed test plans and executed assigned resulted bugs to developers. 
  • Performed various testing - functional testing, System integration testing, Regression Testing and User acceptance testing. 
  • Active participation in scrum meetings and frequent meetings with clients. 
  • Created my own dashboard. Followed bugs status and performed end to end testing. 
  • Detailed focus on enhancement so as focused regression testing. 
  • Experience in basic SQL queries along with DBMS/ RDBMS and oracle database for database testing. 



  • Certified as DBA Oracle 9i from Oracle Univ. California, USA                                                                2010 
  • Master’s in computer science & Applications KUK, India                                                                             2008 
  • Bachelor’s in commerce with Computer Applications, KUK, India                                                             2006 
  • Add on Diploma of Computer Application, Data Care Management                                                            2003 

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