Arshdeep Singh

I am an experienced IT professional with a strong background in computer engineering and networking. I hold a BTech degree in computer engineering and a postgraduate degree in computer networking. I am currently seeking new job opportunities that will allow me to apply my skills and knowledge to make a valuable contribution to a dynamic organization.

IT Support Associate                                                                                                        Sep 2021-Oct 2022

Gatestone & Co, North York, Ontario, Canada

• Upgrading software, installing hardware, implementing file backups, and configuring systems and applications. 
• Maintain and Administer Active Directory user permissions and access rights.
• Image new Windows 10 laptops and configure them for end-users.
• Configure email on smartphones (iOS) using Microsoft Intune.
• Assist with server health checks and administration.
• Provide after-hours support on occasion.
• Record problems the user experiences, including steps to the resolution.

Technical Support Consultant

Rogers Communications, North York, Ontario, Canada                                                June 2020-Aug 2021

• Connecting and building rapport with customers by actively listening and asking right questions.
• Troubleshoot customer connectivity issues.
• Promote and recommend the latest products and services to customers.
• Support, maintain and evolve our internal applications and portals.
• Demonstrating commitment to stay up to date with work processes, policies, and company information.
• Properly identifying issues that require escalation and ensuring all supporting information is shared with higher authorities.

Software Integrator                                                                                                             Feb 2016 - Dec 2018     

OATI - Energy Trade & Risk Management Mohali, Punjab, India

• Responsible for managing the server and its physical memory.
• Liaised with clients to provide technical and system-related support for their projects.
• Deployed dev and production applications with high priority.
• Maintained deployments and upgraded software products as required by clients.
• Ensured proper and timely action was taken on support tickets assigned.
• Performed initial investigations, identified legitimate issues, and wrote internal problem reports.
• Identified long-running queries and processes on the server.
• Debugged the graphical user interface of the software.
• Monitored system logs.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.

Centennial College, Toronto, ON                                                                                          Jan 2019 –April 2020 

Advance Diploma, Computer Systems Technology – Networking (GPA 3.876)                     

• Configured and maintained local area network (LAN) infrastructure, including switches, routers, firewalls, and wireless access points.
• Implemented VLANs (Virtual Local Area Networks) to segregate network traffic and improve security and performance.
• Implemented network security measures, including access control lists (ACLs) and firewall rules.
• Configured and managed VPN tunnels to securely connect remote sites or enable remote access for employees.
• Conducted network troubleshooting and resolved issues related to connectivity, performance, and security.