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Arthur Luk

Arthur Luk

Application Production Support Analyst

Technology / Internet

Toronto, Ontario

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About Arthur Luk:

KEY SKILLS

Incident Management | Analytical Problem Solving | Reporting | Process Improvements | Documentation

Problem Management | IT Support and Customer Service (Telephone Banking and Self-Directed Trading)

Stakeholder Management | Cross-Functional Collaboration | Communication (written and verbal)

MS Office Suite | Tableau | JIRA | ServiceNow

Experience

Customer-focused and detailed oriented professional with 10+ years of progressive experience in Digital Technical Support within financial industry. Established successful process-improvements in various departments throughout tenure. Effective communicator builds rapport and establishes trusts with clients and coworkers. Works well in fast-paced, diverse team environments.

Education

Business Administration Diploma (DBA), Honours

Mohawk College Of Applied Arts and Technology – Hamilton, ON

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