Ashleigh Adams

I am an award-winning business administrator with broad project management, process improvement and executive assistance experience developed over 20 years with a national retail corporation. 

My proven track record shows that I drive consistent processes improvement across multiple business platforms. 
Also communicate and collaborate effectively with senior leaders, executives, cross functional teams and third-party stakeholders. 
Through my working career I have broad management and administration of customer service, business process, eCommerce, marketing, merchandising, and IT projects. 
My focus is strategically implementing interdepartmental knowledge to drive project initiatives and enhance operational efficiencies. 
My past role I supported executive leadership teams with schedules and operational tasks while maintaining strict confidentiality. 
Proven ability to effectively provide oversight of Capital Expenses and project budgeting. 
I have gained a high technical aptitude with proficiency in the use of iOS, Microsoft Office, Google Analytics, Data Studio, SAP Hybris eCommerce Platform, JIRA, Bazaarvoice, Bold Chat, Visio. 
In addition I am analytical and logical; a results-oriented problem solver who develops comprehensive plans and processes to consistently achieve objectives.

The Source: 16 Years

Project Manager - IT

Highlights:
•Scheduled, developed scope of work, tested and executed six major projects in year one.
•Impact Award winner; Excellence and Innovation.

Developed and managed the entire project life cycle for IT project goals and timelines. 
Provided oversight for capital and operating expenditures.
Collaborated and communicated with clients, management and team members on the development of stringent project specifications. 
Adapted to daily challenges regarding timelines, budget adjustments and testing requirements. 
Ensured the precise and consistent communication on project status and achievements.

Executive Assistant

Provided high-level administrative support to 11 executives at the Vice President and Director levels; managed schedules, coordinated meetings, handled correspondence and expenses, prepared presentations and oversaw various operational tasks. 
Managed highly confidential information, ensuring strict adherence to privacy and security protocols. 
Collaborated with multiple business partners to facilitate effective communication and team collaboration. 
Supported the operations of 150+ employees, including onboarding and offboarding, and handling of all inquiries

Specialist, eCommerce Business Process

Highlights:
•Impact Award winner; Mobile First Checkout Conversion
•Impact Award winner; Customer Facing Appointments Tool
•Impact Award winner; PayBright Financing

Managed projects within eCommerce and omni-channels consistently improving processes through collaboration with the project management team and in-store operations. 
Facilitated communication between eCommerce and IT teams to minimize friction and drive efficiencies and effectiveness. 
Maintained workback schedules, ensuring alignment of all business units on deliverables, consistently meeting deadlines. 
Collaborated with IT to enhance site stability and support processes, driving improvements in overall system performance. 
Contributed to online UX improvements by identifying business requirements, conducting user testing, and securing sign-off and approval for development enhancements.

eCommerce Content & Digital Experience Supervisor

Highlights:
•Content-related development initiatives resulted in enhanced customer engagement, sales, and brand strengthening online.
•Achievers Award winner.

Oversaw content-related initiatives across multiple channels and platforms. 
Collaborated with business partners to support, create, and execute strategic initiatives. 
Established goals and responsibilities, developing KPIs. 
Enhanced supplier relationships and streamlined onboarding procedures and policies. 
Improved workflows by introducing standard operating procedures to increase proficiencies and decrease redundancies.

Merchandise Services Associate

Analyzed financials and data, advanced applications and programs to streamline business operations. 
Managed consistent change requests and accurately inputted data from internal and external sources. 
Collaborated with various departments in advancing dated applications and programs to decrease redundancies. 
Directed and coordinated with management and business teams to execute time sensitive updates and changes that streamlined across all retail channels. 
Oracle Retail Merchandising System (RMS)
Oracle Retail Price Management (RPM)

Georgian College

Business Marketing Diploma