Atif Ahmed Shaikh

Midtown Toronto, Toronto

About Atif Ahmed Shaikh:

Atif Ahmed
To serve an organization where my potentials and skills are utilized for the mutual concern of both. Seeking an opportunity, growth and challenge.

Experience

Resident Engineer
Agha Khan Hospital
● Installing, configuring and maintaining PCs, Laptops, Printers and applications for both hardware and software. Maintaining and troubleshooting handheld (iOS, Android, Windows, MAC OS, Linux etc.) and troubleshooting, repair and networks.
● Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required.
● Providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications.
● Setting up new user’s accounts and profiles; responding within agreed time limits to call-outs.
● Working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time.
● Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipment.
● Maintain high degree of customer service for all support queries and adhere to all service management principles.
● Any other task assigned by the supervisor
● End user dealing, user’s satisfaction.