Avnee Singh

SUMMARY

•Dynamic and qualified Customer service representative who has an experience in providing customer service.

• Active listening, great communication and interpersonal skills.
• Excellent Time-management and strong administrative and organizational skills.
• Tremendous ability to take initiative within stressful circumstances and still provide quality results.
• Excellent team plaver and able to work independently.
• Willing to work a variety of hours, flexible shifts, holidays etc.
• Trend Research, Empathy, Problem solving.

PROFESSIONAL SKILLS

Customer Service Representative

• Experienced in working in fast-paced environment and multiple tasks simultaneously
• Excellent communication skills, strong ability to communicate effectively and professionally.
• Work effectively and efficiently in diverse team environment.
• Providing customer services, Handling customer grievances, answering questions and all while providing best customer experience.
• Handling a plethora of tasks in an efficient manner all the while following proper procedures and
  policies.
• Proficient in Microsoft Office applications. (MS Word, MS Excel, MS PowerPoint and MS Outlook)
• Proficient in Adobe Applications Programs. (Adobe Illustrator, Adobe Indesign, Adobe Photoshop).
  Experienced in serving customers, Handling Front desk, providing personal assistance.
  Researched and resolving collections and billing disputes with tact and efficiency.

WORK EXPERIENCE

McDonald's Hurontario St, Brampton, On March 1 to Present

• Handling Front Counter on day to day basis and providing the best customer experience.
• Maintaining proper coordination with the Crew Members and the Superiors to ensure the hassle free order taking, food preparation, packaging and delivery with efficiency.
• Ensuring that the work environment is properly maintained, proper cleanliness, inspected and meet all safety standards.
• Handling data entries, delivering orders.
• Maintaining proper communication with customers to ensure proper experience in a timely and effective manner.
  Ensuring proper preparation of orders ahead of time.
• Handled cash and deposits using the proper accounting procedures
• Cash tallying and safekeeping.
  Answering customer queries on various matters with patience.

Manager - Daisy Singal - Brampton, Ontario

DeGraphics Advertisement and Marketing Agency, Chandigarh, India, From May 2021 to July 2022 (Worked as a part time Graphic designer)

Ensuring that proper and efficient customer service is provided to the customers.

• Responsible for several tasks including the designing of my client INIFD (Global Brand for fashion and
• Interior Design.
• Displayed my ability in the field and applied my mind to the media of Visual Design and Creative
  Outputs.
• Effective Client Interactions and excellent communication skills to fulfill Client's Needs.
• Followed up with parties for timely submission of various Advertisement ideas (Posters, Brochures, etc.).
  Helping and assisting my colleagues as and when needed.
• Keen Learner and Performed tasks with utmost diligence and competence.
  Enhanced Design sense, research abilities, overall drive and spirit.

WORK EXPERIENCE

McDonald's Hurontario St, Brampton, On March 1 to Present

• Handling Front Counter on day to day basis and providing the best customer experience.
• Maintaining proper coordination with the Crew Members and the Superiors to ensure the hassle free order taking, food preparation, packaging and delivery with efficiency.
• Ensuring that the work environment is properly maintained, proper cleanliness, inspected and meet all safety standards.
• Handling data entries, delivering orders.
• Maintaining proper communication with customers to ensure proper experience in a timely and effective manner.
  Ensuring proper preparation of orders ahead of time.
• Handled cash and deposits using the proper accounting procedures
• Cash tallying and safekeeping.
  Answering customer queries on various matters with patience.Manager - Daisy Singal - Brampton, Ontario

DeGraphics Advertisement and Marketing Agency, Chandigarh, India, From May 2021 to July 2022 (Worked as a part time Graphic designer)

Ensuring that proper and efficient customer service is provided to the customers.

• Responsible for several tasks including the designing of my client INIFD (Global Brand for fashion and
• Interior Design.
• Displayed my ability in the field and applied my mind to the media of Visual Design and Creative
  Outputs.
• Effective Client Interactions and excellent communication skills to fulfill Client's Needs.
• Followed up with parties for timely submission of various Advertisement ideas (Posters, Brochures, etc.).
  Helping and assisting my colleagues as and when needed.
• Keen Learner and Performed tasks with utmost diligence and competence.
  Enhanced Design sense, research abilities, overall drive and spirit.

• Elementary School: Sacred Heart Sr. Sec. School, Chandigarh, India (2010-2018)
• High School: Sacred Heart Sr. Sec. School, Chandigarh, India (2018-2022)

Currently Enrolled at George Brown College, School of Design