Ayaka Okamoto

・More than 9 years of working experience at car dealer companies. Handled export documents, shipping schedule and local transportation arrangements, customer correspondence and provided on time.

・Excellent interpersonal, customer service and product presentation skills.

・Perfect cross-cultural communication skills based on previous work experience.

・Goal oriented team member with great time-management, problem-solving and analytical skills.

・Ability to work independently in a fast-paced environment.

・Greets customers in a polite and friendly manner.

・Responsible for ordering and inventory control.

・A team player with attention to detail.

・Resourceful and courteous when resolving customer questions.

・Motivated to learn new things.

・Able to prepare and provide accurate and timely export documents to customers in accordance with the terms of the sales agreement; including Bills of Lading, Commercial Invoices and other relevant export documents pertaining to the sales contract requirements.

・Ability to communicate well with customers (include making sure to customers' payment before sending them the Original(First) Bill of Lading and keep monitoring shipments and informing them).

・Ability to understand cross-cultural communication through work experiences in Japan and Canada.

・Computer skills: Excel, Word, PowerPoint.

・Bilingual in English and Japanese.

Accountant & Office Administrator/ August 2014 - January 2016

HABIB AUTO DUED SPARE PARTS LTD (Fukuoka, Japan)

・Managed hiring documents (Issued bills, calculated salary, and managed procedure social insurance)

・Managed export documents (Produced letter of guarantee, produced container packing list, managed vehicle stocks, and arranged local transportation)

・Produced company change-of-address registration documents, processed payments, and managed accounts.

Sales Staff & Shipping Administrator/ October 2010 - June 2014

Garage Silver Stone CO., LTD. (Fukuoka, Japan)

・Managed vehicle stocks, export documents and arranged insurance, inspections, local transportation, and shipping.

・Managed procedure social insurance, and daily expenses account

・Target country(Germany, South Africa, Zambia, Mozambique, Kenya, Caribbean countries and Australia)

・Main inventory car(Used vehicle: Mercedes-Benz, Jaguar, BMW, Volkswagen, Audi, Peugeot, Porsche, and Volvo)

Sales Staff & Shipping Coordinator / May 2006 - September 2010

Budget Holdings Co., Ltd. (Fukuoka, Japan)

・Managed vehicle stocks, publication stock car internet, sale, managed shipping reservation, arranged local transportation, 

and produced export procedure documents

・Target country(South Africa, Democratic Republic of the Congo, Zambia, Mozambique, Kenya, Tanzania,

Caribbean countries and Australia)

・Main inventory car(Used vehicle: Toyota, Nissan, Honda, Mazda, Subaru, Suzuki, Mitsubishi, Daihatsu, Land Rover and BMW)

Architecture and Building Technology Certificate – BCIT Burnaby BC / September 2020 - Present

・Focused learning on Materials and Methods, Architectural Drafting, Introduction to Business and Technical Communication, Architectural Planning, Estimating, Intro to Cost Economics, Construction Documents and Contracts.

Business Management Co-op Diploma Program- VanWest College Vancouver BC / August 2017 - September 2018

・Focused learning on Business correspondence, workplace preparation, cross-cultural communication, principles of management, marketing essentials, interpersonal skills for the workplace, organizational behaviour, introduction to accounting, leadership skills, social media marketing, and project management.