Ayodeji Ibeun

Senior Business Analyst / Business Analyst Team Lead 

Feb 2023 – Date                                                                                                                                     

Bison Transport Inc.   

•    Supervised and led a team of seven skilled Business Analysts dedicated to driving process optimization and operational efficiency.

•    Led a high-performing team of business analysts to define problems, identify risks, analyze options, and prepare business cases for change.

•    Developed and implemented continuous improvement strategies resulting in measurable enhancements.

•    Collaborated cross-functionally to identify operational bottlenecks, analyze data, and recommend targeted solutions.

•    Led project teams through all phases of the project lifecycle, including analysis, design, and delivery.

•    Negotiated vendor consultancy charges, saving over $50k annually while maintaining service quality.

•    Managed business requirements and process identification, documentation, and communication.

•    Collaborated closely with project managers and line managers for effective business analysis supporting change initiatives.

•    Contributed to strategic and financial planning for the division.

•    Manage stakeholder relationships and support IT Manager with strategic planning, financial management, and vendor relationship management.

•    Actively collaborated with peers to ensure collaborative service delivery to shared customers.

•    Led systems engineering and software engineering activities in acquisition integration projects with acquired US business divisions.

• Led change management initiative on system & process changes in acquisition projects 

Business Analyst, Continuous Improvement                                                                           Feb 2022- Feb 2023

Bison Transport Inc.

• Gathered business and technical requirements using multiple elicitation techniques including but not limited to; interviews, surveys, document analysis, focus groups, interface analysis, prototyping, observation, and brainstorming.
• Analyzed current operational processes and performance trend to determine arears for improvement and raise performance expectations where appropriate.
• Performed gap analysis between current and future state business process, assessed impact to existing work processes and systems, and gained consensus on COTS solution options that will deliver expected business value.
• Documented the functional specifications through process models, screen flows, business domain models and capture detailed specifications in a structured template for business rules, valid values, and definitions and maintain a repository for future releases/updates to existing documents. 
• Worked with IT Team and Subject Matter Experts (SME) to facilitate creation of solution architecture artifacts, participate in new process design, and contribute to solutions prototyping.
• Identified emerging issues that impact work design.
• Worked with internal customers and continuous improvement team to create business improvement plans to accomplish objectives and minimize risks.

Senior Business Analyst, Commercial Banking                                                                                  Apr 2019 – Sept 2021

First Bank of Nigeria Ltd

• Facilitating and leading agile scrum ceremonies (sprint planning, stand-ups, review, and retrospectives) with the product team
• Documented functional design specifications on Confluence for user stories
• Supporting the QA team to identify, record, document, monitor defects in Jira, and update documentation in Confluence and SharePoint as required.
• Working closely with business stakeholders to understand business priorities vis-à-vis large-scale general commerce & manufacturing and system needs to support those priorities
• Analyzing the impact of change requests to customers, stakeholders, employees, and process
• Responding to inquiries from clients and escalate concerns from stakeholders and partners at all levels in the organization
• Providing technical guidance and positive support during change efforts; addresses arising issues by contributing technical expertise to proposed alternative solutions
• Facilitating dialogue and discussion between the business and IT (internal and external providers) and aiding the prioritization between competing objectives using MOSCOW, Ranking, decision matrix etc. in collaboration with stakeholders through run meetings, focus groups, joint sessions, and workshops
• Monitoring the branch’s measures versus KPIs of loan performance to ensure compliance with bank’s credit policies
• Documenting the client’s as-is processes with flowcharts and BPMN 2.0 using MS Visio which serves as an input for training new hires
• Ensuring business owners understand design approach and system functionality to attain business sign-off
• Gathering business and technical requirements using multiple elicitation techniques including but not limited to; interviews, surveys, document analysis, focus groups, interface analysis, prototyping, observation, and brainstorming

Business Analyst, Retail banking                                                                                                          Jan 2015 – April 2019

Diamond Bank Plc 

• Performed gap analysis between current and future state business process, assessed impact to existing work processes and systems, and gained consensus on COTS solution options that will deliver expected business value
• Led project planning, budgeting, and resource allocation through discussions with internal clients to define project scope, deliverables, and timing
• Led development of Scopes of Work and procurement packages required to obtain proposals from vendors
• Documented the functional specifications through process models, screen flows, business domain models and capture detailed specifications in a structured template for business rules, valid values, and definitions and maintain a repository for future releases/updates to existing documents 
• Translated customer data into cross-channel customer insights, and competitive intelligence reports to support customer needs identification, improve customer acquisition, growth, and retention strategies
• Identified potential issues related to the solution and project execution and ensuring that they are addressed appropriately.
• Presentation of credit risk analysis and presentations to management
• Planned the expansion in markets served by expanding the scope of existing relationships and identifying potential clients to sign on
• Collaborated with product and sales teams to develop thorough understanding of business objectives to deliver customer-focused insights, analytics solutions, short- and long-term forecasting evaluation 
• Supported the build and deployment of new implementation process by defining business requirements and processes, developing test strategies and test cases
• Supported daily stand-ups and project velocity reporting as required
• Worked with IT Team and Subject Matter Experts (SME) to facilitate creation of solution architecture artifacts, participate in new process design, and contribute to solutions prototyping
• Monitored measures versus KPIs of branch’s loan performance to ensure compliance with bank’s credit policies and advised on strategy for turnaround tactics of failing measures

Business Analyst, Client Relationships                                                                                           Sept 2006 – Jan 2015 

Diamond Bank Plc

• Determine and recommend feasible target markets through the analysis of data for the bank to actualize and consummate relationship with clients
• Participated in the systems implementation process by defining business requirements and processes, developing test strategies and test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support.
• Facilitated workshops to document client needs, process/system flows, and end-to-end requirements as detailed user stories
• Elicited and translated customer product requirements into comprehensive business requirements, user stories, process flows, functional and non-functional requirements.
• Identified and facilitated the development of documentation for new and modified business policies and procedures (e.g., standard operating procedures (SOPs) and workflows) to ensure effective implementation of technology solutions
• Worked in collaboration with different areas of the organization, such as Service Delivery, Software Delivery, IT Operations, Group Strategy and Planning
• Acted as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other third-party vendors in the analysis, design, configuration, testing and maintenance of projects to ensure optimal performance
• Proposed improvements to automate business functions and make effective use of technology to improve the customer-service experience
• Provided User Acceptance Testing (UAT) support by conducting business impact and root causes analysis on issues encountered during UAT
• Tracked and fully documented changes for functional and business specifications; writes detailed universally understood procedures for end users and for use in training

• University of Manitoba, Winnipeg, | Certificate in Applied Business Analysis                                             2022
• Ahmadu Bello University, Zaria, | Master of Business Administration                                                          2020
• University of Ado-Ekiti, Ado-Ekiti | Bachelor of Science, Accounting                                                             2004