Ayotunde Omotoso

Masters & Bachelors in Engineering, passionate about providing IT & application support to companies.

Familiar with SQL, Python, MATLAB and many other computer programs
Network Configuration and Application Support

Lan and Wan Assessment

Expert knowledge of Microsoft Operating systems, MacOS and PC hardware, printers etc

 Experience of developing, enhancing and supporting application systems and cloud computing

•Experience with MS Office, Excel, Access, Active Directory & Linux

•Excellent Documentation skills, including PowerPoint presentation skills

Technical Support Analyst                                                                                                                

Mar 2022 (current)

Rogers Communication Ltd 

 Toronto, Ontario

• Provided Tier 1&2 IT support to non-technical internal users through desk side support services
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Submitted service tickets for equipment maintenance requests.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and computers.
• Assisted customers in Identifying issues and explained solutions to restore service and functionality.
• Monitored systems in operation and quickly troubleshoot errors.
• Used technical systems to manage and process support actions and request.
• Managed high levels of call flow and responded for technical support needs.
• Collaborated with NOC and other relevant teams to identify ways to troubleshoot and increase end user satisfaction.

Technical IT Support Advisor                                                                                                      Jan 2021 – Feb 2022

Concentrix Technologies Ltd                                                                                                 Mississauga, Ontario

• Assisted external users of the client's technical products or services; identified, investigated, researched and provided resolution to user questions and problems. 
• Acts as a technical resource in assisting remote users to resolve problems with equipment and data
• Troubleshooted basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products. 
• Followed appropriate escalation path to resolve technical issues 
• Solved problems that are generally unstructured and require extensive use of conceptual thinking skills. 

Asst. Application Support Analyst                                                                                                 Sep 2019 – Sep 2020 

Ezion- Geber Energy Limited                                                                                                          Lagos, Nigeria

• Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently.
• Integrated application software and hardware configuration changes.
• Processed large batches of data on daily and weekly basis.
• Worked with development team to assess issues and test for solutions.
• Implement improvements to reduce the bugs and common problems had by users.
• Collaborated with NOC and other relevant teams to identify ways to troubleshoot, maintain the safety of data within applications and increase end user satisfaction.
• Assisted clients and coworkers with general support for hardware, peripherals, network connections and external software as well as perform data backups and disaster recovery options.
• Scheduled and ran regular tests to enhance the current systems and applications.

Junior Network Technician                                                                                                             Jun 2018 – Aug 2019

MainOne Cable                                                                                                                             Lagos, Nigeria 

• Configured security settings both for business groups and individuals to ensure each customer had access to the appropriate part of the network.
• Performed routine maintenance on networking components to ensure everything ran at 100 percent efficiency.
• Used diagnostic testing equipment to test software and hardware bugs and other problems
• Maintained records of network activity to increase security of the system.

Master of Engineering: Mechanical Engineering (Automotive Option)                                                     Dec 2022 

University of Windsor                                                                                                                                       Windsor, ON 

Bachelor of Engineering: Mechanical/Mechatronics Engineering                                                                   2019 

Afe Babalola University                                                                                                                                  Nigeria