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Ayush Nirwan

Ayush Nirwan

Production Support Engineer

Services provided: Microsoft Power BI , Atlassian Confluence , REST API , GitHub , Git , Atlassian JIRA , UNIX , PL/SQL , Docker

Technology / Internet

Brampton, Ontario
$45 / hour
Approximate rate

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About Ayush Nirwan:

Title: Sr. Production Engineer:

  • L2 Operations
  • App Support
  • IT Service Delivery (ITSM)
  • Jira Admin (Cloud)
  • Power BI
  • SQL
  • Unix
  • DevOps
  • Docker
  • Chef
  • Ansible
  • Git
  • ITIL
  • Autosys
  • ServiceNow

With expertise in these areas, I am well-equipped to handle various aspects of production support and engineering, especially in the context of blockchain technology / Telecom / Fintech.

Experience

  • Over 8+ years' experience in Application maintenance, analysis, and support to manage all the production support activity in these domains e.g., Fintech & Telecom. 
  • Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
  • Building the Team to Handle Production L2 Support, setting up the Support Processes around Incident Management/ Problem Management/ Change Management/ Operations Control, setting up tools for handling Support and monitoring events, and Managing Disaster Recovery Planning & Execution.
  • Good Knowledge of AWS/Azure Components, Admin of Jira Service Management, ServiceNow, PowerBI, PL/SQL, ITSM, ITIL, API, Swagger, Unix/Linux, ETL, SSL Certificates and DNS management, OpenShift, Autosys, EDH (Enterprise Data Hub). 
  • Monitor all performance metrics for various production systems and Strong Confluence and Jira support experience.
  • Knowledge and experience with scripting (Python or PowerShell), APIs and databases. SAP IDM - SAP Identity Management USERS
  • Understanding of Blockchain Technology-based applications and networks and security products (Web application firewall)

Education

EDUCATION 

  • Master of Science: Information Technology, Sikkim Manipal University                                               
  • Bachelor of Science - Information Technology, Sikkim Manipal University- January 

 

CERTIFICATION:                 

  • AWS Certified-Solutions-Architect-Associate -AWS Validation
  • Jira Service Management Fundamentals Badge, Atlassian University -Validation Id                         
  • Jira Fundamentals Badge, Atlassian University, Validation Id 

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