Azim Saiyed

Results-driven BSA advancing operational efficiency with Agile solutions, leveraging expertise in continuous improvement and stakeholder relationship management.

SUMMARY OF QUALIFICATIONS

● Business Requirements Gathering and Documentation: Excelled in translating client needs into functional specifications, supporting the successful delivery of projects. Gathered requirements and built APIs and batch jobs for Salesforce to interface with different applications.
● Continuous Improvement and Enhancement Management: Managed continuous improvement pipelines and proactive monitoring cultures, consistently surpassing service level agreements (SLAs) and optimizing existing solutions.
● Stakeholder and Client Relationship Management: Maintained strong relationships with clients and internal stakeholders, aiding in change management activities and ensuring high levels of client satisfaction.
● Project Delivery and Quality Assurance: Guided successful project delivery by coordinating cross-functional teams, developing test plans, and ensuring meeting business functional requirements. Prepared and maintained requirement traceability to ensure all use cases were covered for user acceptance testing.
● Process Documentation and Training Support: Developed operating procedures, workflow diagrams, and user manuals, supporting stakeholder training and system onboarding for new Salesforce Advisor application.
 

Master of Business, Entrepreneurship and Technology, University of Waterloo