Bansari Mistry

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Senior Sales Executive  (2022/04 to 2022/08)

• Demonstrated products and features to customers,

answered questions and overcame objections.

• Created prospect rapport by approaching leads

and cultivating strong business relationships through

sales.

• Outperformed revenue targets by effectively

applying sales techniques.

• Prospected leads, scheduled meetings and

converted targets into customers at 100% rate.

• Analyzed market trends in consumer industries to

implement appropriate marketing and sales

methods.

Customer Experience Manager (2019/09 to 2020/12)

• Handled complaints, provided appropriate solutions

and alternatives within appropriate timeframes, and

followed up to achieve resolution.

• Supervised daily operations and sales functions to

maximize revenue, customer satisfaction and

employee productivity.

• Reviewed repeated issues within operations and

business management to solve problems and

improve company outcomes.

• Collected customer feedback and made process

changes to exceed customer satisfaction goals by

90%

• Consistently managed staff, effectively

resolving issues, which resulted in top ranking out of various teams

• Worked with the marketing department to launch

and manage promotional activities and campaigns

for the Kota City.

MBA: Marketing (2018/05 to 2020/06)

ITM Business School - Kharghar, Navi Mumbai

Bachelor of Business Administration: Human

Resources Management (2015/05 to 2018/06)

• Rajju Shroff Rofel Institute of Management Studies -

Vapi