Bassel Alhussein

I'm Bassel Alhussein, a DevOps and Site Reliability Engineer with over 15 years in software development and IT operations. 

I've led platform teams, automated infrastructure at scale, and ensured high system availability across cloud and on-prem environments. 

I bring strong expertise in tools like Kubernetes, Terraform, and Elastic, and I'm passionate about driving reliability and continuous delivery. 

I'm currently looking for opportunities where I can help engineering teams move faster and more safely.

Software Platform Operations Lead Engineer(2015 – 2025)
Thiqah Business Services | Riyadh, Saudi Arabia 

Spearheaded a company-wide SRE transformation by introducing robust incident management and monitoring protocols, resulting in 98.99% uptime and a 30% reduction in service disruptions. 

Implemented and managed Elastic Stack-based observability tools, resulting in faster issue detection through improved logging, monitoring, and proactive alerting. 

Automated infrastructure provisioning using Terraform and Ansible, cutting deployment times by 90% and significantly reducing manual errors. 

Streamlined incident response and on-call playbooks, leading to a 50% reduction in Mean Time to Repair (MTTR) across critical services. 

Designed and executed chaos engineering experiments that uncovered hidden failure points, directly contributing to a more resilient production environment. 

Led the migration of legacy applications to containerized environments using Docker, Kubernetes, and Helm, boosting system scalability and deployment efficiency by up to 80%. 

Senior Software Developer(2015 – 2015)
The Ministry of Education | Riyadh, Saudi Arabia  

Developed and deployed a high-performance web application, achieving a 60% improvement in data processing speed and enhancing user experience. 

Worked closely with cross-functional teams in an Agile environment, driving continuous improvements in system reliability and performance. 

Created and maintained a centralized, searchable knowledge base, which cut incident resolution time by 40% and empowered teams with effective self-service troubleshooting. 

Engineered robust CI/CD pipelines using Argo CD and Azure DevOps, enabling 70% faster deployments and supporting multiple production releases daily. 

Diagnosed and resolved 15+ high-priority technical issues per week, ensuring rapid service recovery and minimal downtime. 

Senior Software Developer(2009 – 2015)
Riyadh International Royal School | Riyadh, Saudi Arabia  

Built and deployed a multi-facility monitoring system that achieved 98% service availability across a 19-building school district. 

Designed and implemented custom CMS and student information systems supporting 3,000+ students, tailored to the needs of administrators, teachers, and parents. 

Engineered optimized database schemas for 8+ new features, ensuring proper normalization and relational integrity to support scalable growth. 

Provided instructional technology leadership and system support to 200+ teachers, aligning educational tools with curriculum and assessment standards. 

Delivered a custom content management system fully integrated with an ASP.NET web application, streamlining internal operations and content updates. 

Gathered requirements and translated customer needs into clear technical documentation and process documentation, contributing to the design of cost-effective technical solutions. 

Junior Data Analyst Program      2025 

IBM Data Analyst Professional Certificate 

AI-900: Microsoft Azure AI Fundamentals                                                                     

NPower Canada | Calgary, AB 

Diploma in Machine Learning-2024 

Siirt University | Siirt, Türkiye 

Site Reliability Engineering (SRE) Foundation Certification-2024 

AIOps Foundation Certification 

PeopleCert | Online 

Google Cloud Digital Leader-2023 
Google | Online 

Certified Kubernetes Administrator (CKA)-2022 

Linux Foundation | Online 

Agile Team Management-2019 
Coursera | Online 

Bachelor’s Degree in Computer Systems & Information Technology- 2008 

Damascus University | Damascus, Syria