bhoomi kamath

As a customer service representative, I have developed strong communication skills and knowledge about customer's wants and concerns. My experience at work was resolving customer issues and queries efficiently and effectively whether through phone, e-mail. I have developed my ability to handle stress and maintain composure, which guarantees client retention. Additionally, I have gained proficiency in utilizing various software and systems to assist customers and maintain accurate data and records of interactions. All things considered, my background as a customer service representative whether through direct communication with customers or working in a backend operation, has given me the ability to offer outstanding assistance with accuracy and make a valuable contribution to the company.
 

I am an extremely motivated and goal-oriented professional with a good foundation in client support, operations, and customer service. My experience has imparted to me critical skills in client communication, performance management, problem-solving, and sales. I am confident that I am capable of independent work as well as working within a team and quickly adapt to new procedures in order to contribute to driving business objectives.

Most recently, I worked for Emirates as a Customer Sales and Service Agent, helping to drive revenue by upselling travel products, responding to customer questions, and providing top-class service. I was meeting sales targets consistently and providing customized travel solutions that boosted customer satisfaction.

Earlier to this, I have been Operations Analyst in First Advantage Private Limited and undertook meticulous background screening, guaranteed accurate data, and supported cross-functional training processes. I underscored quality and effectiveness at every point in the process of verification.

I also worked in customer support roles in Jimit Metal Corporation and Sino India Etail Pvt. Ltd. (Shein.com), where I handled order tracking, worked with log teams, and processed customer complaints. My first working experience as an Office Associate in Sanjay Goenka and Company involved direct client interactions, document processing, and correctness of transactions.

I am keen on growth, efficiency, and making positive impacts for businesses and clients.
 

Besides my professional experience, I also pursued graduate certificates in Supply Chain Management and Logistics (Centennial College, 2025) and Human Resources Management (Canadore College, 2024). I also hold a Bachelor of Commerce in Banking and Insurance degree from Nagindas Khandwala College, Mumbai.