Bibi Nazimah Sadally Cerdor

Bilingual Customer Service Associate with 9+ years of experience and expertise in client relations. Known for a positive demeanor, strong teamwork abilities, and exceptional organizational skills. Proven track record in establishing rapport with clients and maintaining professional relationships. Highly proficient in streamlining administrative operations and supporting corporate initiatives. Dedicated to enhancing customer service and achieving productivity goals. Proficient in MS Word, Excel, and PowerPoint, Email Communications, and Computer Networking.

Bilingual Facilitator (French/English) - GardaWorld as at date.

• Provided a high level of customer service to the travelling public.
• Engaged with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
• Accompany passengers through screening, helping with their belongings and explaining the process.
• Maintained up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).                       

Clerk/Administrative Assistant - Mauritius Duty-Free Paradise Co, Ltd - Mauritius             2017 – 2024

• Planning and coordinating the daily activities of the Procurement & Merchandising Office.
• Processing all incoming correspondence addressed to the Head and initiating action to be taken.
• Communicated with Sales and Warehouse Departments to ensure accurate data management. 
• Provided administrative support to the Supervisor and managed consignment planning updates. 
• Retrieved and analyzed promotional sales reports, contributing to data-driven decision-making.

Receptionist/Customer Service - Mauritius Duty-Free Paradise Co, Ltd., Mauritius             2008 – 2017

• Provided exceptional customer service support to both customers and sales representatives, ensuring needs and expectations were met.
• Efficiently handled incoming customer calls for sales orders, maintaining a high level of responsiveness.
• Monitored customer activity consistently to ensure a safe and secure shopping environment.
• Coordinated product availability to guarantee timely deliveries.
• Managed document filing, and record-keeping, and assisted with purchase orders and invoices.
• Contributed to product promotions, tastings, and visual merchandising efforts.

Receptionist - Canadian Consulate General, Sydney, Australia 2006
 

ABE LEVEL 5 Diploma in Business Management

Sagittarius - Quatre Bornes, Plaines Wilhems / Mauritius                                         July 2020 - May 2022

Level 2 in Office Procedures in Office Procedures

City & Guilds London Institute, London, ON                                                            Jan. 2016 – Jan. 2017