Biljana Vasiljevic

Digital Transformation Change Leader

Sharp Business Acumen with Strategic Innovation and Creative Thinking

Accomplished and visionary digital change leader with significant experience in leading large-scale, complex, and digital transformation and integration programs for national and global enterprise clients. Skilled in designing and implementing strategic change management solutions that align with the business goals and objectives of clients and organizations, using best practices and methodologies, such as PROSCI, Agile, and Lean. Adept at organizing and synthesizing complex information into structured plans, engaging, and influencing diverse stakeholders, and managing risks and issues. Proficient in applying agile methodologies, change management practices, and interoperability standards to deliver high-quality and sustainable solutions. A strong advocate for cultural safety and inclusion.

Areas of Expertise

Professional Experience

NEXT TURNING POINT CONSULTING & TRAINING, Vancouver, BC          2016 - Present

Director / Business Consultant 

• Provided professional services, collaborated with clients to identify pain points, develop tailored strategic change and innovation strategies and budgets, and executed process improvement solutions to achieve business goals. 
• Acted as a trusted advisor, providing expert guidance on digital strategy, technology adoption, and change management practices, leading to sustainable business improvements. Cultivated and maintained strong client relationships, ensuring high customer success levels, and fostering long-term partnerships.

FRASER HEALTH AUTHORITY, Surrey, BC                                                       2021 - 2023

Senior Project & Change Leader, Virtual Heath

• Orchestrated design, planning, and execution of organization-wide, patient-centric virtual care strategic initiatives.
• Streamlined multiple work streams, fostering collaboration, strengthening, and building relationships with stakeholders, and providing strategic guidance to senior leadership.
• Spearheaded positive change, nurturing a diverse and inclusive culture and orchestrated change management activities, ensuring readiness for implementation while promoting awareness and adoption of new services.
• Identified and monitored risks, made recommendations for mitigation strategies, warranting successful outcomes.
• Developed and delivered training and presentation materials, training users on new management processes and frameworks.
• Implemented a new service Virtual ED Intake for all FHA sites. Nominated for FH 2023 Above and Beyond Award. Received an innovation grant from the Ministry of Health for this project. Presented project at a BC Quality Forum Conference in June 2023.

TRACTION ON DEMAND, Vancouver, BC                                                          2018 - 2021

Strategic Solution Manager – Program Manager - Team Lead

• Led multi-million-dollar agile software development and implementation programs / projects for world-wide and national enterprise level organizations. Consistently received high client ratings for successful implementations. 
• Managed team of 40+ from various work-streams, globally and remotely, while mentoring and coaching on project and change management.
• Headed the design of strategic services and initiatives. Managed resources, risks, requirements, timeline, scope, and budget. Ran stakeholder and steering committee meetings with executives.
• Initiated change management activities, certifying successful adoption of new technologies. Performed stakeholder analysis, adoption surveys, readiness assessment, and presented to stakeholders.
• Facilitated various training / workshops / presentations with C-level stakeholders. Gathered business requirements, produced special reports for stakeholders, communication and change management plans, and training workshops.

BUNT & ASSOCIATES ENGINEERING, Vancouver, BC                                     2014 - 2018

IT Management - ERP Implementation – Project Control

• Led teams of up to 60 cross-functional employees in the execution of diverse projects, including IT, technical implementations, and ERP, achieving financial and operational goals.
• Implemented and managed a new ERP system, streamlining business processes, improving data quality, and enhancing operational efficiency.
• Developed and delivered training material and coached the staff on effective use of the software, ensuring smooth transition and adoption.
• Managed change and resolved issues, using agile methodologies and frameworks, and communicating with various stakeholders.

Education & Certifications

• Master of Business Administration (MBA)
• Bachelor of Science - Mechanical Engineering
• PROSCI Certified Change Management Professional
• Coaching, Mentoring, & Mastermind Certification
• Cognitive Behavioral Therapy (CBT) Practitioner Certificate
• PMI-ACP Exam Prep Certificate, PM Bootcamp Certificate, PM Financial Management Certificate 
• Cultural Safety, Diversity, and Inclusion Certificates

Skills

• Technical:

Project Management – Agile, Waterfall; Process improvement, Technology, CRM and ERP Implementation; Tools & Templates Development; MS Office, MS Project, SharePoint, Visio, Jira and more

• Leadership:

Change Leadership, Strategic Program Leadership; Customer Success, Coaching, Mentoring, Team Building; Budget Oversight and Control; Risk Management and Mitigation 

• Communication:

Verbal, Written, Presentation, Negotiation; Stakeholder Engagement; Customer and Results-Driven

Volunteer

• Board Chair - False Creek Residents Association

Lead the board of directors in overseeing the operations and finances of the association, representing the interests and concerns of the residents, and liaising with the city council and other stakeholders.

• Treasurer - Parents Advisory Committee

Manage the budget and financial records of the committee, ensuring transparency and accountability, and supporting fundraising and grant applications for school programs and activities.

Digital Transformation Change Leader

Sharp Business Acumen with Strategic Innovation and Creative Thinking

Accomplished and visionary digital change leader with significant experience in leading large-scale, complex, and digital transformation and integration programs for national and global enterprise clients. Skilled in designing and implementing strategic change management solutions that align with the business goals and objectives of clients and organizations, using best practices and methodologies, such as PROSCI, Agile, and Lean. Adept at organizing and synthesizing complex information into structured plans, engaging, and influencing diverse stakeholders, and managing risks and issues. Proficient in applying agile methodologies, change management practices, and interoperability standards to deliver high-quality and sustainable solutions. A strong advocate for cultural safety and inclusion.

Areas of Expertise

Professional Experience

NEXT TURNING POINT CONSULTING & TRAINING, Vancouver, BC          2016 - Present

Director / Business Consultant 

• Provided professional services, collaborated with clients to identify pain points, develop tailored strategic change and innovation strategies and budgets, and executed process improvement solutions to achieve business goals. 
• Acted as a trusted advisor, providing expert guidance on digital strategy, technology adoption, and change management practices, leading to sustainable business improvements. Cultivated and maintained strong client relationships, ensuring high customer success levels, and fostering long-term partnerships.

FRASER HEALTH AUTHORITY, Surrey, BC                                                       2021 - 2023

Senior Project & Change Leader, Virtual Heath

• Orchestrated design, planning, and execution of organization-wide, patient-centric virtual care strategic initiatives.
• Streamlined multiple work streams, fostering collaboration, strengthening, and building relationships with stakeholders, and providing strategic guidance to senior leadership.
• Spearheaded positive change, nurturing a diverse and inclusive culture and orchestrated change management activities, ensuring readiness for implementation while promoting awareness and adoption of new services.
• Identified and monitored risks, made recommendations for mitigation strategies, warranting successful outcomes.
• Developed and delivered training and presentation materials, training users on new management processes and frameworks.
• Implemented a new service Virtual ED Intake for all FHA sites. Nominated for FH 2023 Above and Beyond Award. Received an innovation grant from the Ministry of Health for this project. Presented project at a BC Quality Forum Conference in June 2023.

TRACTION ON DEMAND, Vancouver, BC                                                          2018 - 2021

Strategic Solution Manager – Program Manager - Team Lead

• Led multi-million-dollar agile software development and implementation programs / projects for world-wide and national enterprise level organizations. Consistently received high client ratings for successful implementations. 
• Managed team of 40+ from various work-streams, globally and remotely, while mentoring and coaching on project and change management.
• Headed the design of strategic services and initiatives. Managed resources, risks, requirements, timeline, scope, and budget. Ran stakeholder and steering committee meetings with executives.
• Initiated change management activities, certifying successful adoption of new technologies. Performed stakeholder analysis, adoption surveys, readiness assessment, and presented to stakeholders.
• Facilitated various training / workshops / presentations with C-level stakeholders. Gathered business requirements, produced special reports for stakeholders, communication and change management plans, and training workshops.

BUNT & ASSOCIATES ENGINEERING, Vancouver, BC                                     2014 - 2018

IT Management - ERP Implementation – Project Control

• Led teams of up to 60 cross-functional employees in the execution of diverse projects, including IT, technical implementations, and ERP, achieving financial and operational goals.
• Implemented and managed a new ERP system, streamlining business processes, improving data quality, and enhancing operational efficiency.
• Developed and delivered training material and coached the staff on effective use of the software, ensuring smooth transition and adoption.
• Managed change and resolved issues, using agile methodologies and frameworks, and communicating with various stakeholders.

Skills

• Technical:

Project Management – Agile, Waterfall; Process improvement, Technology, CRM and ERP Implementation; Tools & Templates Development; MS Office, MS Project, SharePoint, Visio, Jira and more

• Leadership:

Change Leadership, Strategic Program Leadership; Customer Success, Coaching, Mentoring, Team Building; Budget Oversight and Control; Risk Management and Mitigation 

• Communication:

Verbal, Written, Presentation, Negotiation; Stakeholder Engagement; Customer and Results-Driven

Volunteer

• Board Chair - False Creek Residents Association

Lead the board of directors in overseeing the operations and finances of the association, representing the interests and concerns of the residents, and liaising with the city council and other stakeholders.

• Treasurer - Parents Advisory Committee

Manage the budget and financial records of the committee, ensuring transparency and accountability, and supporting fundraising and grant applications for school programs and activities.

Education & Certifications

• Master of Business Administration (MBA)
• Bachelor of Science - Mechanical Engineering
• PROSCI Certified Change Management Professional
• Coaching, Mentoring, & Mastermind Certification
• Cognitive Behavioral Therapy (CBT) Practitioner Certificate
• PMI-ACP Exam Prep Certificate, PM Bootcamp Certificate, PM Financial Management Certificate 
• Cultural Safety, Diversity, and Inclusion Certificates