Bogdan Leonovych

I’d describe myself as being very resourceful and ambitious at the same time. I find solutions, get 
creative and solve problems without needing the help of coworkers or managers. I know when to ask for help 
and I don’t stay quiet if I do need assistance. But when it is possible to handle something without occupying the 
time of others, I do it and I consider myself very good at it. It’s one of the things my last boss would say they 
liked most about me if you asked them to describe my style of work. I’d say I’m highly motivated, and I 
particularly enjoy working as a part of a team. In my last job I was part of a group of 30 people and we 
communicated multiple times per day to work as a unit, and I also interacted frequently with other groups like 
Restaurants department, Shops on board, financial team, Housekeeping department, Facilities and maintenance 
between others, Customer Service is my priority. With new grooving worldwide digital communication I’m 
learning a lot every day. I enjoy a fast-paced, team-oriented environment like this. 

Profound knowledge of various Microsoft Office Programs 

More then 10 years of Customer Service Experience

Open for new challenges and adventure. 

DECEMBER 2022 – Till present time
Concierge / Royal Caribbean Cruises International, Miami FL, USA
Providing a variety of personalized services and information to guests. Possess outstanding hospitality, focused 
customer service, strong communication organizational skills and effective decision-making abilities. 
MAY 2021– NOVEMBER 2022, 
Guest Departure Officer / Royal Caribbean Cruises International, Miami FL, USA
Assisting Front Desk Manager for daily duty at Guest Services. Always maintains a high level of professional 
appearance and demeanor. Responsible for organizes of smooth departure for approximately 5000 guests.
JULY 2020 - APRIL 2021
Retail Manager/ WineTime, Khmelnytskyi, UA
The Retail Manager recruits, training, supervising and appraising staff. Managing budgets, maintaining statistical and financial records.
DECEMBER 2018 – MAY 2020 (Pre-pandemic time)
Guest Departure Officer / Royal Caribbean Cruises International, Miami FL, USA
Responsible for organizes of smooth departure for approximately 5000 guests (dependence of the ship capacity).
Possesses outstanding hospitality, focused customer service, strong communication and organizational skills and 
effective decision-making abilities.
AUGUST 2018 – NOVEMBER 2018
Restaurant Operation Manger, / Tisto, Lviv, Ukraine
Hiring and training employees, coordinating work and schedules, developing working relationships with front and back of house staff, overseeing inventory ordering, and daily maintenance of equipment and the building.
MARCH 2018 – AUGUST 2018
Guest Services Officer / Royal Caribbean Cruises International, Miami FL, USA
Responsible for being a determined and focused performer in a team of empowered Guest Services department.
Provide cash and guest account services at the guest desk such as accepting cash payment, cashing personal checks, exchanging foreign currency.
SEPTEMBER 2016 – JANUARY 2018
Assistant Waiter / Royal Caribbean Cruises International, Miami, FL, USA
Taking food and drink orders, cleaning and taking dirty dishes to cleaning area, opening, and closing duty. DECEMBER 2014 – MARCH 2016
Head Waiter, Asia De Cuba, restaurant, Abu Dhabi, UAE
Coordinate with the restaurant manager and perform all service as per requirement. Assisted all restaurant managers and organized various events to keep up the morale. Evaluated the wine list and provided consultation in pairing to all clients.
MAY 2010 – SEPTEMBER 2010
Construction Cabel Installer, Chzanow, Poland
Perform miscellaneous laboring activities to help tradespersons, apprentices and other workers as directed. Perform routine maintenance work, Installed, and repaired electrical cables, wires and circuits Installed and overlooked maintenance of fire alarm systems.
AUGUST 2006 – DECEMBER 2014
Senor Telecommunication Electrician, Ukrainian Railway, Khmelnytskyi region, Ukraine
Created annual budgets for the division including estimation of time, materials for maintenance and new projects.
Performed shift supervision, prepared safety reports. Monitored, calibrated, and tested railroad electrical equipment: switchers, alarms, electronic controls, power racks, power supply units, batteries. Inspected electrical systems. Installed and overlooked maintenance of fire alarm systems.
DECEMBER 2005 – JUNE 2006
Crew Member, McDonald’s, Kiev, Ukraine
Provided exceptional customer service, greet customers, take, and assemble orders and receive payments, clean
restaurant according to the restaurant’s sanitation procedures and policies, cook and prepare food for packing or 
serving, check equipment to ensure it is working efficiently.

Specialist’s Degree in Telecommunications and Radio Engineering, Khmelnytskyi National University, Khmelnytskyi, 
Ukraine 2009 – 2010
Bachelor’s Degree in Telecommunications and Radio Engineering, Khmelnytskyi National University, Khmelnytskyi, 
Ukraine 2006 – 2009
Associate degree in Telecommunications, Kyiv Electromechanical College of railway transport, Kiev, Ukraine 
2002 – 2006