Boyd Barker

IT Consultant 

boyd IT, Victoria, BC

• Created service level agreement for IT operational functions including help desk operations.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
• Consulted with engineering team members to determine system loads and develop improvement plans.
• Gathered and defined customer requirements to develop clear specifications for project plans.
• Contributed to project cost estimates and budgets based on assessment of client needs.
• Implemented and managed operating systems and software, security systems and intrusion detection systems.
• Recommended and installed upgrades and helped businesses to plan for technology to match growth.

Senior Network Engineer 

Northern Computer, Kelowna, BC

• Planned and implemented effective disaster recovery and business continuity solutions.
• Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
• Managed purchasing and installation of networking equipment such as core routers and switches.
• Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs by 32%.
• Backed up support desk team to handle user problems and technical concerns.
• Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
• Demonstrated advanced knowledge of large-scale global enterprise network operations and security.

Senior Network Administrator 

Britec Computer Systems, Kelowna, BC

• Performed day-to-day LAN and WAN administration, maintenance and support.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Troubleshot network problems, handled escalated cases and assisted vendors with testing and diagnoses.
• Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
• Provided on-call support for network engineering duties.

Systems Engineer 

Acekicker.com Holdings, Victoria, BC

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Provided outstanding helpdesk service and support to customers.
• Reviewed and analyzed security logs to determine and alleviate network threats.
• Designed and developed client update and patching software to benefit end-users by reducing time-to-table.
• Diagnosed issues with tiered server systems and quickly repaired flaws to maintain functionality.
• Built and maintained network infrastructure consisting of Windows, Linux and FreeBSD products.
• Managed and monitored all installed systems for the highest level of availability.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Oversaw development and maintenance of organization computer systems and intranet.

General Manager 

ALD Sistemas, Alajuela, Costa Rica

• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Developed and maintained relationships with Government customers and suppliers through continual communication and training.
• Maximized efficiency by coaching and mentoring support personnel on customer support principles, industry practices, company procedures and computer systems.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Owner/Operator 

Unico Lava Car, Alajeula, Costa Rica

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Maintained consistent work levels by establishing a large customer base and continuous pipeline of deliveries.
• Charted and executed marketing strategies to gain 200+ new clients in 6 months.

Photocopier Service Technician 

Minolta Business Equipment, Vancouver, BC

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Completed minor preventative maintenance and mechanical repairs on equipment.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.