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Vancouver
Boyd Barker

Boyd Barker

Dedicated to my clients

Technology / Internet

Vancouver, Metro Vancouver Regional District

Social


Services offered

With over 30 years professional experience in multiple disciplines, I am capable of enhancing the productivity, security and stability of any organization. From homes, to small business, enterprise and government, I've seen it all.

Trust and security is key.

Approximate rate: CAD$ 125 per hour

Experience

1990- Current

IT Consultant 

boyd IT, Victoria, BC

  • Created service level agreement for IT operational functions including help desk operations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Consulted with engineering team members to determine system loads and develop improvement plans.
  • Gathered and defined customer requirements to develop clear specifications for project plans.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.

 

2015

Senior Network Engineer 

Northern Computer, Kelowna, BC

  • Planned and implemented effective disaster recovery and business continuity solutions.
  • Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
  • Managed purchasing and installation of networking equipment such as core routers and switches.
  • Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs by 32%.
  • Backed up support desk team to handle user problems and technical concerns.
  • Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
  • Demonstrated advanced knowledge of large-scale global enterprise network operations and security.

 

2013- 2014

Senior Network Administrator 

Britec Computer Systems, Kelowna, BC

  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Troubleshot network problems, handled escalated cases and assisted vendors with testing and diagnoses.
  • Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
  • Provided on-call support for network engineering duties.

 

2001- 2010

Systems Engineer 

Acekicker.com Holdings, Victoria, BC

  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Provided outstanding helpdesk service and support to customers.
  • Reviewed and analyzed security logs to determine and alleviate network threats.
  • Designed and developed client update and patching software to benefit end-users by reducing time-to-table.
  • Diagnosed issues with tiered server systems and quickly repaired flaws to maintain functionality.
  • Built and maintained network infrastructure consisting of Windows, Linux and FreeBSD products.
  • Managed and monitored all installed systems for the highest level of availability.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Oversaw development and maintenance of organization computer systems and intranet.

 

1997- 1999

General Manager 

ALD Sistemas, Alajuela, Costa Rica

  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Developed and maintained relationships with Government customers and suppliers through continual communication and training.
  • Maximized efficiency by coaching and mentoring support personnel on customer support principles, industry practices, company procedures and computer systems.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

 

1996- 1997

Owner/Operator 

Unico Lava Car, Alajeula, Costa Rica

  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained consistent work levels by establishing a large customer base and continuous pipeline of deliveries.
  • Charted and executed marketing strategies to gain 200+ new clients in 6 months.

 

1992- 1995

Photocopier Service Technician 

Minolta Business Equipment, Vancouver, BC

  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

Education

Mostly self taught. I left a computer science degree at the University of Victoria incomplete due to employment with Acekicker.

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