CAMILLE MCLEAN

As a seasoned Demand Planning and Supply Chain professional with over 15 years of experience, I specialize in optimizing demand forecasting, inventory management, and cross-functional collaboration. My career is marked by a proven track record of enhancing forecast accuracy, reducing stock outs, and driving operational efficiency across diverse sectors, including consumer goods, retail, and smart home technology.

In my current role as Director of Demand Planning & Account Services at Ecobee, I lead Integrated Business Planning (IBP) and collaborative forecasting efforts for smart home products. My leadership has been instrumental in improving On-Time Delivery (OTD) to 97%, achieving a 95% recovery rate for compliance issues, and boosting service levels while cutting transportation expenses significantly.

Previously, as a Demand Planning Manager, I optimized supply chain processes for ENERGY STAR-certified products, achieving a 10% reduction in holding costs and a 20% improvement in forecast accuracy. My experience also includes roles as a Retail Link/CPFR Analyst at Smucker Foods, where I enhanced demand planning accuracy and managed replenishment for over 130 SKUs, and as a Demand Planner at Heinz Canada, where I achieved 95% forecast accuracy through strategic collaboration and process improvements.

Director, Demand Planning & Account Services - Demand Planning Manager – 

Senior Demand Planner

Ecobee Toronto, ON | Oct 2019 – Oct 2024

• Appointed Director of Demand Planning & Account Services in July 2023, leading Integrated Business Planning (IBP) and Collaborative Planning and Forecasting across smart home product lines, enhancing cross-functional leadership.
• Led Account Services -EDI integration projects, overseeing the full customer onboarding process to enhance electronic data interchange (EDI) capabilities.
• Achieved a 95% recovery rate for non-compliance issues, including On-Time-In-Full (OTIF) and shortage discrepancies, improving supply chain performance and adherence to compliance standards.
• Increased On-Time Delivery (OTD) to 97% for both manual and EDI transactions, enhancing logistics efficiency and customer satisfaction across B2B and B2C operations.
• Promoted to Demand Planning Manager in October 2020, optimizing supply chain processes for ENERGY STAR-certified products, achieving inventory planning targets and reducing holding costs by 10%.
• Improved forecast accuracy by 20% and reduced stock outs by 15% through effective demand planning and supply chain optimization strategies.
• Implemented demand planning strategies that boosted service levels by 10% while reducing inventory costs. Successfully transitioned 90% of shipments from airfreight to ocean freight, significantly cutting transportation expenses.
• Advanced to Senior Demand Planner in October 2019, implementing advanced forecast development models and quarterly meeting with the customers and sales team to align on forecast. 
• Provided data-driven insights to senior leadership, improving production and distribution of smart home devices using forecast variance analysis and root cause analysis.
• Managed end-to-end demand planning for key product lines, ensuring alignment with Sales and Operations Planning (S&OP), marketing initiatives, and financial metrics.

Retail Link/CPFR Analyst

Smucker Foods of Canada Corp.  Toronto, ON | 2013 – 2019

• Managed Retail Replenishment processes for over 130 SKUs, ensuring seamless product flow from production to store shelves by optimizing inventory management and reducing stock outs.
• Developed and implemented systemic interventions to enhance forecast development and inventory planning accuracy, streamlining replenishment cycles and maximizing shelf availability.
• Provided Retail Link and analytics for the Wal-Mart team, leveraging data insights to enhance demand planning accuracy, drive sales growth, and increase customer satisfaction.
• Collaborated in bi-weekly meetings with Walmart's replenishment team to analyze stock levels, fill rates, inventory trends, and post-promotion performance.
• Collaborated with cross-functional teams in supply chain, production, and sales to proactively identify risks, implement process improvement strategies, and drive continuous improvement in supply chain performance.
• Analyzed POS and inventory reports to identify market trends, optimize demand planning, and ensure alignment with cross-functional collaboration goals.

Demand Planner

Heinz Canada Toronto, ON | 2010 – 2013

• Developed and managed multi-brand weekly demand forecasts to meet inventory, MAPE, and BAIS goals, ensuring optimal stock levels and reducing excess inventory.
• Facilitated cross-functional monthly consensus processes, collaborating with marketing, sales, and finance teams to produce accurate demand forecasts and achieve 95% forecast accuracy.
• Aligned demand planning with business goals and new product introductions through strategic collaboration with key departments, enhancing overall forecast variance analysis and operational efficiency.
• Utilized SAP APO DP for analyzing statistical forecasts, adjusting predictions based on historical data, market trends, and real-time feedback to optimize supply chain operations.
• Conducted comprehensive root cause analysis of forecast errors and implemented targeted corrective actions, resulting in a significant reduction in forecast error rates and improved demand planning accuracy.
• Implemented process improvement strategies incorporating Lean and Six Sigma methodologies to enhance demand forecasting accuracy.

Channel Demand Manager – Canadian Tire/Regional Accounts

Coleman Canada Toronto, ON | 2007 – 2010

• Oversaw demand forecasting processes in collaboration with Canadian Tire’s supply chain team, enhancing forecast accuracy and minimizing service-level penalties through strategic forecasting improvements.
• Optimized direct shipment processes by coordinating with suppliers, reducing storage costs, and increasing operational efficiency by leveraging cross-functional leadership and supply chain metrics.
• Maintained optimal inventory levels to meet customer demand while achieving cash flow and working capital objectives, ensuring seamless order fulfillment and financial stability.
• Streamlined supply planning execution and key account order management processes to reduce penalties and improve compliance with customer demands.

Corporate Retail Analyst – HBC/Sears/Costco/Loblaws/Sam's Club

Phantom Industry Toronto, ON | 2005 – 2007

• Developed and executed retail strategies for major accounts (HBC, Sears, Costco, Loblaw’s, Sam's Club), achieving high accuracy in demand forecasting and inventory management.
• Collaborated cross-functionally with innovation and marketing teams to launch new products, ensuring alignment with retail objectives and market trends.
• Conducted monthly POS analysis to refine sales forecasts, optimize inventory turnover, and identify opportunities for process improvement and sales growth.

Senior Analyst - HBC

Fruit of the Loom Inc. Toronto, ON | 2001 – 2005

• Collaborated with Senior Account Manager to develop and implement sales strategies, driving revenue growth and ensuring forecast accuracy and demand planning precision.
• Led cross-functional collaboration to optimize demand planning processes, driving successful new product launches and significant revenue growth.

Supply Chain Analyst

Hudson's Bay Company Toronto, ON | 1997 – 2001

• Analyzed sales trends and prepared weekly business reports to optimize forecasts and inventory management.
• Coordinated with cross-functional teams to align sales forecasts with supply chain operations, ensuring operational efficiency.
• Monitored supply chain metrics and implemented strategic solutions for cost reduction and process improvement.

EDUCATION

CERTIFICATIONS
Ascend's Leadership Program 

Issued (DEC -2021)