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Dear Manager, 

Regarding the Customer Service position currently advertised, please find  attached a copy of my résumé for your consideration. 

I am enrolled at a Post-Graduation degree in International Business Management at Algonquin College, since January 2023. 

I am a skilled employee with strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. I establish good working relationships with co-workers, customer & clients. I am confident with interactions with individuals at all levels over the phone and in person. I have a strong ability to organize, prioritize, work under pressure, heavy workloads and deadlines. 

I have 10+ years experience in client attending, problem solving and process development. I have answered phones, relayed messages and direct guests to their appropriate contacts or department. I can set up meetings, maintain filing systems, ordering supplies, distributing emails, regular mail and packages. I can maintain social media pages and assist others to do the same. 

I am computer literate using company-specific software, Windows based software programs including Word, PowerPoint, Excel, Outlook, AutoCad, Sketch Up and Lumion . 

Please be advised that I am available to start within 2 weeks maximum. 

Should you like more information please contact me at the above mentioned phone number. 

Sincerely, 

Anderson  Silva

Farm Boy Britannia                                                                                                       January 2023– at present

• Cashier

• Greet customers;
• Guarantee customers’ satisfaction;
• Understand and attend their demands;
• Address and solve customers’ problems and requests;
• Ensure the assertiveness of their shopping;
• Organize the work environment;
• Prioritize tasks;
• Support other team members;
• Manage currency;
• Manage internal knowledge;

Pier22 Clothing                                                                                               October 2014 – December 2019

• Customer Service Representative

• Issue receipts, refunds, credits or change due to customers;
• Processed merchandise returns and exchanges;
• Operated electronic scanners and computerized cash registers;
• Compared totals on cash register with amount of currency in register to verify balances;
• Warmly greeted and assisted customers;
• Politely assisted customers with products and service information;
• Followed-up on customers inquiries not immediately resolved;
• Price tagged clothes and store items;

Torteria22 – Pie & cafe 

      • Customer Service Representative

• Maintained a positive, empathetic and professional attitude towards customers at all times;
• Acknowledged and resolved customer complaints;
• Communicated and coordinated with colleagues when necessary;
• Suggested and implemented process improvements
• Was verbally and financially recognized for exceptional customers service;
• Promoted customer satisfaction through personal interaction;
• Served customers with courtesy, patience and a smile;
• Quickly and accurately processed orders while developing rapport with customers;
• Handled multiple orders at once, organizing and prioritizing orders as they were received;

• Bachelor’s degree in Humanities;
• One-Year Graduate Certificate at Algonquin College -  Started on January 9th, 2023;