Carmen Chen

Experienced operations, logistics and fulfillment manager with expertise in managing North American 3PL warehouses and ensuring quality control of warehouse operations, inventory management, and fulfillment. Skilled in collaborating with 3PL partners to execute instructions and implement special handling requirements. Proficient in managing E-commerce operations and fulfillment from PO to delivery, including bulk wholesale orders and onboarding of new E-commerce partners. Strong ability to coordinate with sales teams, maintain order trackers, and monitor DIFOT (delivery in full, on time) of orders to all sales channels. Expert in claims management, performance monitoring, and improvement of service quality and cost efficiency of warehouse, fulfillment and logistic partners. 

Sales Operations Manager - Newegg Canada, Richmond Hill, ON (03/2022 - Present)

• Led development, training, and support for Marketplace and B2B platforms, enhancing interdepartmental functionality.
• Devised strategies for 10% quarterly share growth, launching new channels contributing to $100K revenue.
• Implemented efficient sales operations strategies, achieving 97% onboarding process improvement.

Operations Manager - Domus Vita Inc., Toronto, ON (07/2015 - 08/2021)

• Managed North American 3PL warehouses, overseeing quality control, inventory, and fulfillment.
• Orchestrated sales operations and fulfillment processes, including wholesale orders and E-commerce partnerships.
• Maintained stock levels, monitored sell-through rates, and liaised with retail partners for efficient order management.
• Oversaw last-mile delivery and managed claims, ensuring service quality and cost efficiency.

Freight Coordinator - Kerry Logistics Canada, Mississauga, ON (06/2014 - 07/2015)

• Coordinated bookings, collections, and transportation of goods, maintaining customer satisfaction.
• Managed communication with overseas agents, local agents, and customers to ensure smooth logistics operations.
• Collaborated cross-functionally to streamline communication processes and implemented process enhancements.

Supply Chain and Logistics: Trios College | Google Project Management Certificate | CIFFA