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CarolAnne Murray

CarolAnne Murray

Customer Service / Inside Sales Representative

Customer Service / Support

Jordan, Ontario

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About CarolAnne Murray:

25 years experience in Customer Service.  Other experiences include Supply Chain, Accounts receivable and payable. A reliable and dependable team member.  

Experience

The following highlights some of my key accomplishments and responsibilities as they relate to the needs of the position:

 

  • Manage multiple major manufacturing accounts for all required business needs
  • Answer and direct queue driven inquiries from workplace parties, internal business partners or others
  •  Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaboration 
  • Performing a range of clerical duties including but not limited to digital filing, backup for incoming company calls, covering for vacations & sick leave.

Education

2009 – Product & Catalogue Training | Parker Hannifin

2005 – Custom Brokers license | Dana Canada Inc.

2004 – Diagnostic and Troubleshooting Certificate | Learning Tree International

1993 – General Business | St. Catharines Business College

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