Cassia Gomeslima

Hello , I have worked full-time for Starbucks and currently looking for full or part time positions elsewhere.

• More than 10+ years’ experience providing support in the area of Customer Service.
• Able to manage a wide range of situations with customers; courteous, dependable, punctual, organizational, and interpersonal skills.
• 5 years’ experience supervising within a nonunionized environment. 
• Collaborates and works with other managers, supervisors, and staff to build and maintain professional environment.
• Proficient in Office (Access, Excel, Power Point, Word) and Internet browser; knowledge operating office equipment (fax, photocopier, multi-line telephone system)
• Cash Handling & Management
• Additional Language Spoken: Portuguese

Starbucks Shift Supervisor                                                                                  2018 – Current   

Coxwell Location, Toronto ON

• Managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, and store operations.
• Delivered legendary customer experiences, cultivating a warm, welcoming environment and building positive rapport with new and regular customers alike.
• Provided coaching on performance expectations for all tasks within their job role.
• Ensured that associates are following company policies and procedures in order to maintain a high standard of excellence across the business.
• Managed 2-4 barista daily, conducted daily/ weekly inventory count/ ordered supplies and setup window displays.
• Conducted regular performance reviews with employees to identify areas for improvement or commendable work.
• Trained new shift supervisors on all aspects of the job, including customer service and cash register operations.
• Provided retail sales operations support, processing purchases and returns, replenishing and merchandising stock, updating signage, and maintaining a safe, organized work environment.