Highly enthusiastic customer service representative with 10 + years client interface experience.
Bilingual self-starter with broad customer service background. Skilled in developing relationships and pro
June 2012 - at Present
Proficiency in English
at University of Cambridge
1993 - 1994 (1 year) Leiria
St Mary High School
1989 - 1994 (5 years) Ontario
Customer Service Representative English/Portuguese
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Earned highest marks for customer satisfaction, company-wide.
• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, product, promotions and orders.